Customer Service Dialogue & Vocabulary: English Language Learning
LISTENING
Operator: Good morning. Customer Service. How can I help you?
Customer 4: Good morning. I’d like some information on your Spring Sale, please.
Operator: No problem. Can you hold the line? I’ll put you through to that department right away.
Operator: They are out at the moment. Can I take your number and email address and I’ll send you the information?
Customer 4: Sure. My number is 061323499 and my email address is hhrtshorne@gmail.com. Can you include a catalogue when you send the information?
Comprehensive Guide to Business Communication and Vocabulary
Business Communication and Vocabulary
Grammar
- Present Continuous: Used for scheduled appointments and plans (e.g.,”week tomorrow in Ma”).
- Going to: Used for intentions or predictions (e.g.,”You’re going to fall off the tabl”).
- Was going to: Used for unfulfilled promises or intentions.
Vocabulary
- Much: Uncountable (e.g.,”much mone”).
- Little: A small amount (e.g.,”a little bi”).
- Many: Countable (e.g.,”many peopl”).
- Few: A small number (e.g.,”a few peopl”).
- A lot of: Can be used for both countable and uncountable
Effective English Grammar Rules and Examples
FUTURE
( +) S + WILL + V – They will like it
( -) S + Won’t + V – They won’t like it
(?) Will + S + V – Will they like it? / Won’t they like it?
CONDITIONAL
IT + PRESENT SIMPLE
PRESENT SIMPLE
(+) S + V – Ej: I listen to music often at school
HE/SHE/IT + V – ES My brother does karate at school
(-) S + Don’t / Doesn’t + V(ing) – I don’t
– He doesn’t
(?) WHAT + do/does + S + V(ing)
where – donde when – cuando why – porque who – quien how many – cuánto how much – cuánto how often – con qué frecuencia
TO
Read MoreEnglish Grammar Exercises and Translations
1. Fill in the blanks with the correct tense of the verbs in brackets (Pres S/C):
1. I have (have) a brother. I don’t have (not have) a sister. Have you got (you/have) any brothers or sisters?
2. Susan has got (have got) a nephew. She hasn’t got (not have got) a niece. Has she got (she/have got) any nephews or nieces?
3. My father drives (drive) a bus. He doesn’t drive (not drive) a train. Has your father drive (your father/drive) any means of transport?
4. What are you doing (you/do) now? I am cooking
Read MoreCustomer Service Dialogue and Vocabulary
Listening
Operator: Good morning. Customer Service. How can I help you?
Customer 4: Good morning. I’d like some information on your Spring Sale, please.
Operator: No problem. Can you hold the line? I’ll put you through to that department right away.
Operator: They are out at the moment. Can I take your number and email address and I’ll send you the information?
Customer 4: Sure. My number is 061323499 and my email address is hhrtshorne@gmail.com. Can you include a catalogue when you send the information?
IFNAGSGN
NIVEL 1= 1)You ARE a student. 2)HeS from Canada. 3)We ARENT from Brasil. We re from Perú. 4) Hes my brother. HIS name is Martin. 5) My mother is from Argentina but HER parents are from Italy. 6)SARA”S brother is Tomas. 7)I have two DESKS. 8)His CHILDREN are Marc, Saskia and Alina. 9)THAT coat is Peters. 10)THESE trainers are new. 11)There ARE two chairs in my living room. 12)There ISNT any money in my wallet. 13)Are the books ON the chair? 14)The sofa is BETWEEN the two Windows. 15)I WORK in
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