Comprehensive Guide to Business Communication and Vocabulary

Business Communication and Vocabulary

Grammar

  • Present Continuous: Used for scheduled appointments and plans (e.g.,”week tomorrow in Ma”).
  • Going to: Used for intentions or predictions (e.g.,”You’re going to fall off the tabl”).
  • Was going to: Used for unfulfilled promises or intentions.

Vocabulary

  • Much: Uncountable (e.g.,”much mone”).
  • Little: A small amount (e.g.,”a little bi”).
  • Many: Countable (e.g.,”many peopl”).
  • Few: A small number (e.g.,”a few peopl”).
  • A lot of: Can be used for both countable and uncountable
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Effective English Grammar Rules and Examples

FUTURE

( +) S + WILL + V – They will like it

( -) S + Won’t + V – They won’t like it

(?) Will + S + V – Will they like it? / Won’t they like it?

CONDITIONAL

IT + PRESENT SIMPLE

PRESENT SIMPLE

(+) S + V – Ej: I listen to music often at school

HE/SHE/IT + V – ES My brother does karate at school

(-) S + Don’t / Doesn’t + V(ing) – I don’t

– He doesn’t

(?) WHAT + do/does + S + V(ing)

where – donde when – cuando why – porque who – quien how many – cuánto how much – cuánto how often – con qué frecuencia

TO

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English Grammar Exercises and Translations

1. Fill in the blanks with the correct tense of the verbs in brackets (Pres S/C):

1. I have (have) a brother. I don’t have (not have) a sister. Have you got (you/have) any brothers or sisters?

2. Susan has got (have got) a nephew. She hasn’t got (not have got) a niece. Has she got (she/have got) any nephews or nieces?

3. My father drives (drive) a bus. He doesn’t drive (not drive) a train. Has your father drive (your father/drive) any means of transport?

4. What are you doing (you/do) now? I am cooking

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Customer Service Dialogue and Vocabulary

Listening

Operator: Good morning. Customer Service. How can I help you?
Customer 4: Good morning. I’d like some information on your Spring Sale, please.
Operator: No problem. Can you hold the line? I’ll put you through to that department right away.
Operator: They are out at the moment. Can I take your number and email address and I’ll send you the information?
Customer 4: Sure. My number is 061323499 and my email address is hhrtshorne@gmail.com. Can you include a catalogue when you send the information?

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Outstanding Account Reminder

Incluimos copia de su estado de cuentas de abril por la suma de 10.800 €. Nos gustaría recordarle que nuestras condiciones de pago son de 30 días y agradeceríamos que abonaran su cuenta pendiente lo antes posible. Si ya han liquidado dicha cuenta, por favor no tengan en cuenta esta carta.We include a copy of your April statement for the sum of 10,800 euros. We would like to remind you that our payment terms are 30 days and we would appreciate it if you would pay your outstanding account as

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n

1. Where did Antonio meet his British friends? At a café in Madrid.

2. What did Antonio and Pablo have for afternoon tea? They got a couple of pints of beer.

3. What happened to the original Globe Theatre? It burned down in the middle of the 17th century and was destroyed again 30 years later.

4. What differences are there between today’s Globe Theatre performances and performances in the 1600s? The difference between those performances is that today’s the actors are wearing modern clothes, today

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