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Which of the following is NOT considered in the service process matrix : Volume
Using technology, such as self-checkouts in grocery stores, to enable customers to complete the service delivery and transaction themselves is most commonly used for: Mass services
John Jones, CEO of Joes Corp., is unhappy because each product his company makes takes a unique route through the facility, so processing times tend to be high. His company most likely has a: Functional layout
Systems that combine automated machines,
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Chapter 7 – Social Control & Deviance
Definitions
Internalization: The process by which a norm becomes part of an individual’s personality, thus conditioning that individual to conform to society’s expectations.
Sanctions: The rewards & punishments used to reinforce conformity to norms.
Social control:Enforcing of norms through either internal or external means
Deviance: A behavior that violates significant social norms.
Stigma: A mark of social disgrace that sets a deviant individual apart
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Kinetic: study of movement. REFERENCE FRAME: An oriented straight line in which motion occurs. It presents an origin and an axis. POSITION: The distance between the object and the origin of the reference frame. DISPLACEMENT: Difference between any two positions. It move when it changes position regarding to the reference frame VELOCITY: Difference between any two positions incremento de e: incremento de t. ACCELERATION: The measurement of the rate at which the velocity of a body varies incremento Read Morekhalid
What is the economic rationale for the cost approach? Under what conditions would the cost approach tend to give the best value estimate?The rationale for using the cost approach to valuing (appraising) properties is that any informed buyer of real estate would not pay more for a property than what it would cost to buy the land and build the structure.
The cost approach is most reliable where the structure is relatively new and depreciation does not present serious complications.
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PERFORMANCE MANAGEMENT goal oriented process ensuring processes are in place to maximize productivity at employee, team and organizational levels / close relationship between incentives and performance / dynamic, ongoing, continuous process / each part of the system is integrated and linked for continuous organizational effectiveness PERFORMANCE APPRAISAL formal system of review and evaluation of individual or team task performance Traits Attitude, appearance, and initiative are basis / Certain
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