Navigating Travel & Daily Communication

Posted by on Jul 9, 2025 in Administration and Management | 0 comments

Travel & Communication Scenarios

Airport Incidents: Navigating Travel Challenges

Flight Cancellation & Upgrade

  • Agent: Can I see your passport, please, madam?
  • Passenger: Yes. Here you are.
  • Agent: I’m afraid your flight is cancelled.
  • Passenger: Cancelled?
  • Agent: Yes, there’s a technical problem. But there is another plane for Amsterdam an hour later.
  • Passenger: But I have a connecting flight in Amsterdam. I have another plane to Stockholm. I only had one hour between the two flights.
  • Agent: Don’t worry,
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Essential English for Professional Communication

Posted by on Jul 6, 2025 in Administration and Management | 0 comments

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Job Interview Success

Key Aptitudes for Interviews

  • Able to work in a team
  • Able to work under pressure
  • Ambitious
  • Careful
  • Careless (Note: This is typically a weakness, not an aptitude)
  • Punctual

Effective Interview Phrases

Here are some positive phrases to use during a job interview:

  • I’m looking for new challenges.
  • I want to develop my skills, my strengths, and gain more experience.
  • One of my weaknesses is that I put a lot of effort into details, and I’m a perfectionist.

Interview Vocabulary: Strengths &

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English Verb Tenses & Modals: Example Sentences

Posted by on Jul 3, 2025 in Administration and Management | 0 comments

Phrases with Verb To Be

  • + She was at the museum (Ella estaba en el museo)
  • – He is not at school today (Él no está en la escuela hoy)
  • ? Were they late to the meeting? (¿Llegaron tarde a la reunión?)

Regular Verbs: Past Simple

  • + She practiced basketball after school (Ella practicó baloncesto después de la escuela)
  • – They didn’t play soccer on Saturday. (Ellos no jugaron fútbol el sábado)
  • ? Did you train for the race yesterday? (¿Entrenaste para la carrera ayer?)

Phrases with ‘Had’ (Past Simple of

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Business Correspondence & CV Templates for Professionals

Posted by on Jun 18, 2025 in Administration and Management | 0 comments

Curriculum Vitae

This section outlines key personal, educational, and professional details.

Personal Details

  • Name/Surname: [Your Name/Surname]
  • Date of Birth: [DD/MM/YYYY]
  • Place of Birth: [Your Place of Birth]
  • Marital Status: Single

Contact Information

  • Address: [Your Address]
  • Telephone: [Your Telephone Number]
  • E-mail: [Your Email Address]

Education

  • 1992-2005: Santo Domingo de Nazaret School
  • 2005-2007: High School
  • 2007-2012: La Laguna University

Work Experience

Details of previous employment, responsibilities, and

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Effective Complaint Letter Examples & Writing Tips

Posted by on Jun 7, 2025 in Administration and Management | 0 comments

Complaint Letter Examples and Writing Tips

Dear Sir/Madam,

I am writing to complain about the unsatisfactory service I received from your company.

On 25th March, I purchased an HB 1 Smartphone from your London branch. The problems began the first day when the phone wouldn’t charge. I returned to the shop and was given a new charger. Then, yesterday, the battery died completely. This time, I was told that the battery was faulty and that I could buy a new one for 35€. I was shocked because my phone

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Mastering Professional Business Communication Examples

Posted by on May 31, 2025 in Administration and Management | 0 comments

Mastering Professional Business Communication

Effective communication is crucial in any professional setting. These examples demonstrate how to craft clear, concise, and professional emails and letters for various business scenarios.

Confirming a Business Meeting

This email confirms a scheduled meeting, providing essential details and directions.

Hi Margaret,

I'd like to confirm the meeting with Thomas Ward at 11:00 AM on September 23rd in our offices.

Our offices are located in Globe Tower, 55 Queen'
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