Product: Anything that can be offered to a mrkt to satisfy a want/need, including physical goods, services, experiences, events, persons, places, information, etc.

Brand: Is the idea or image people have in mind when thinking about specific products, services and act. of a company, both in a practical and emotional way. A prduct can bea easily copied, but a brand will always be UNIQUE. If you want to create a strong brand identify what makes you special

The essence of a great brand: 3 components:

Read More


Billing System

Reference Data

Overview of billing system.

Description of flow of information amongst various modules belonging to the Billing System.

Description of Customer Account modelling + table design.

Category, Supply Type association determining Tariff

Association between accounts – Bulk Meter, Docker’s Flat

Description of Living Quarters

Grouping of Accounts by walks, sections, areas for meter reading.

Flags: Bill NOT Bill, Disconnection Flag

Description of views: bil_vat_categories, bil_item,

Read More


keep track of - to continue to be informed or know about someone or something

to instigate - to provoke
cheery - in good spirits
a hollow attempt – an unsuccessful try
merely - simply, only
to assess - to evaluate
workforce - The people available for work in a particular area, firm, or industry.
put sth on hold - to postpone sth
to be entitled to - to have the right to
fall back on sth - do sth else after things have failed
Corporation - A business that is owned by many investors.
blurred vision
Read More


Bias: a statistical sampling or testing error caused by systematically favoring some outcomes over others

Bind: To stick together

Breathlessness: a lack or shortage of breath.

Celiac disease: d.. caused by allergic reaction in the intestine to a Gluten.

Cephalosporin: a type of antibiotic use for penicillin-resistant bacteria.

Clubbing: thickening, usually at ends of fingers.

Dizziness: vertigo, a feeling of being unstable, about to fall.

Dullness: a dead sound heard when the chest is tapped.


Read More


Murder in the house of Commons


Williams a banker dreamed that a man called Spencer was dying murdered by Bellingham in the foyer of the parliament of England.

This it dreamed two times in the same night, and he was very worried. The following day when one came to the parliament it saw as a high man with black coat with golden buttons itwas murdering Spencer, some days later Bellingham was called to declare and said that he killed Spencer because I ignore the letters that he sent when his business

Read More


The administrative assistant…
1. will talk to clients phoning the company. TRUE.
2. will write letters to people on the mailing list. FALSE.
3. will sometimes be in meetings. TRUE.
4. will work every weekend. FALSE.
5. must have a university degree. FALSE.
6. must know how to type. TRUE.

1. Who would like to order the equipment?
2. Has he ordered equipment from this company in the past?
No, he hasn`t
3. How many filing cabinets does he need?
The filing cabinet 10
4. How much does one shredder
Read More