Innovation: A Comprehensive Guide to Creating and Delivering Customer Value


Innovation is defined as the creation and delivery of new customer value in the marketplace with a sustainable business model for the enterprise producing it. This definition takes us far beyond ideas and creativity to an organization-wide, managed process.

Important Needs

Work on important customer and market needs, not just what is interesting to you.

Value Creation

Use the tools of value creation to create customer value fast.

Innovation Champions

Be an innovation champion to drive the value-

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Aircraft Maintenance: Abnormal Events, Inspections, and Procedures

Abnormal Events and Inspections

These are events that occur outside the normal care and use of aircraft that may affect airworthiness. Some of these abnormal events could be lightning strikes, hard or overweight landings, severe turbulence, fire damage, and flood damage.

Lightning Strikes: When lightning strikes an aircraft, the electrical current must be conducted through the structure and dissipated in controlled places such as static dischargers. A visual inspection of the structure for evidence

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A Comprehensive Guide to Production Management

Production Management



  1. Manufacturing cost
  2. Product quality
  3. Manufacturing schedule


  1. Machinery and equipment
  2. Materials
  3. Manpower
  4. Manufacturing services


A) Long-Term Decisions

  1. Product selection and product design
  2. Plant location
  3. Plant layout
  4. Capacity planning

B) Short-Term Decisions

  1. Production planning and control
  2. Inventory control
  3. Quality control
  4. Method study
  5. Maintenance and replacement
  6. Cost reduction and control


  1. Production planning
  2. Production control
  3. Quality control
  4. Method analysis
  5. Inventory
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Software Engineering: A Comprehensive Overview

What is Software?

Software refers to computer programs and their associated documentation. Software products can be developed for specific customers or for a general market.

Attributes of Good Software

Good software should possess the following attributes:

  • Deliver the required functionality and performance to the user.
  • Be maintainable, allowing for updates and modifications.
  • Be dependable, ensuring reliability and stability.
  • Be usable, providing a user-friendly experience.

What is Software Engineering?


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Commercial Management in Ports: Strategies and Best Practices

Commercial Management

Commercial management answers questions like who, where, when, and how resources are effectively used. It involves:

  • Control and organization of resources
  • Interaction with other commercial activity groups
  • External environment and organizational competencies
  • Control and organization of commercial and marketing activities
  • Client relationship
  • Sales force management

Commercial Model

  • Mission and criteria of commercial performance
  • Relationship and management mechanisms
  • Commercial competencies
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Smart Cities and Destinations: Enhancing Urban Life and Tourism Experiences

What is a Smart City?

A Smart City is an urban environment that leverages digital technologies to improve the quality of life for its inhabitants and the efficiency of urban services. This includes integrating information and communication systems to manage resources sustainably, promote citizen participation, and enhance mobility, security, and energy management.

Smart Tourism: Enhancing the Visitor Experience

Smart Tourism involves applying innovative technologies to improve the tourism experience

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