Customer Service Dialogue and Vocabulary
Listening
Operator: Good morning. Customer Service. How can I help you?
Customer 4: Good morning. I’d like some information on your Spring Sale, please.
Operator: No problem. Can you hold the line? I’ll put you through to that department right away.
Operator: They are out at the moment. Can I take your number and email address and I’ll send you the information?
Customer 4: Sure. My number is 061323499 and my email address is hhrtshorne@gmail.com. Can you include a catalogue when you send the information?
Operator: I’ll make sure you get a catalogue too. Is there anything else I can help you with?
Customer 4: No, thank you. Goodbye
Operator: Goodbye.
Vocabulary
I’ll be right up- Enseguida estaré arriba
I’ll be up in just one second -Estaré arriba en un segundo
I’ll be right down -Enseguida estaré abajo
I’ll be down in just a second -Estaré abajo en un segundo
I’ll be right over -Enseguida estaré allí
I’ll be right out- Enseguida estaré fuera
I’ll be out in just a second -Estaré fuera en un segundo
I’ll be right in -Enseguida estaré allí (dentro de un sitio)
I’ll be in in just a second- Estaré allí (dentro) en un segundo
I’ll be right back -Enseguida vuelvo / estaré de vuelta
I’ll be back in just a second- Estaré de vuelta en un segundo
Shall I+ VERBO BÁSICO (OFRECIMIENTO)
Student A
There aren’t any staples left Shall I order some staples?
There isn’t any Shall I order some paper for the printer? paper left for the printer.
There isn’t any Shall I order some chicken? chicken left.
There aren’t any Shall I order some frozen vegetables? frozen vegetables left.
There aren’t any Shall I order some pizzas? pizzas left.
There isn’t any beer Shall I order some beer? left.
There aren’t any Shall I order some dairy products? dairy products left.
There aren’t any Shall I order some hair products? hair products left.
There isn’t any Shall I order some milk? milk left.
There isn’t any Shall I order some wine?
– Can: Possibility (poder)/ ability (saber)
– Will: Futuro imperfecto “Yo sobreviviré”- I will survive (certeza, decisiones, espontáneas, promesas).
– Shall: Surgerencias (shall we go? )- ¿ Quieres que vayamos? ofrecimientos (shall I go?)- ¿ Quieres que vaya?
Vocabulary
– How can I help you?- En qué puedo ayudarle.
– Delivery- Entrega/ reparto
– Customer Service- Atención al cliente.
– Return- Devolver. – Brach(es)- Sucursal/ oficina
– To hire a person- Contratar. – Delivery- Entrega/ reparto
– To fire a person- Despedir.
– Return Policy- Poítica de devolución.
– Dairy products- Lacteos.
– Supplier- Proveedor.
– Wine- Vino.
– Department stores- Grandes almacenes.
– Toys- Departamentos de juguetes.
– Home furnishings- Hogar.
– Women´s fashion y accesories- Departamento moda mujer y complementos.
– Changing room- Probadores.
– Meeting room- Sala de juntas.
– Ground floor- Planta baja.
– Perfune and make-up departament- Perfumería y cosmética.
– The person in charge- El/la encargado/a.
– He´s away- No se encuentra aquí.
– Can i take your number- ¿ Me dices su número?.
– To make sure- Asegurarse.
– Madam- Señora.
– Necklace- Collar.
– Receipt- Recibo, Tique.
– Policy- Política.
– To keep it- Quedármelo.
– Do our best- Hacer todo lo posible.
– Complain- Queja.
– To hire- Contratar.
– Sir- Caballero.
– Set up- Montar/ construir.
ACTIV. DECISIONES ESPONTÁNEAS
You work on the 1st floor and a person who works a second on the 5th floor in Toys calls you and asks you to come to his /her office. What do you say? I’ll be right up / I’ll up in just a second
You work on the 6th floor and a person who works on the 3rd floor in Home Furnishings calls you and asks you to come to his/her office. What do you say? I´ll be right down/ I´ll be down in just a second
You work on the 2nd floor in Women’s Fashion & Accessories and a person who works on the 2nd floor too calls you and asks you to come to his/her office. What do you say? I´ll be right over / I´ll be over in just a second.
You are outside a changing room and a person who is in the meeting room asks you to come in. What do you say? I´ll be right in/ I´ll be in just a second.
You are on the ground floor in the Perfume and Make-up Department and a person who is outside the department store asks you come out. What do you say? I´ll be right out/ I´ll out in just a second.
You are with a colleague and you have to leave for a second but you are going to return to where he / she is. What do you say? I´ll be right back/ I´ll be back in just a second.
You work on the 4th floor and a person who works on the 10th floor calls you and asks you to come to his/her office. What do you say? I´ll be right up/ I´ll be up in just a second
Redacción
My future will be to finish all my studies and be able to become independent when I have been able to find a job with my partner, I would like to have a girl and a boy and their names will be María and Hugo. After having my children I would like to get married in the Maldives. I hope to continue with my work and to continue enjoying and traveling all over the world with my family, I will be a fantastic mother for my two children together with my partner. ! I hope my future comes true¡