English Grammar and Writing Guide
Past Tenses
Past Simple vs. Past Continuous
We use the past simple to talk about completed actions in the past. We use the past continuous to talk about actions that were in progress at a specific time in the past.
Past Continuous:
- I/He/She/It was talking
- You/We/They were talking
Past Simple:
- Work/Worked
Interrogative and Negative Forms:
To form questions and negative sentences in the past simple, we use the auxiliary verb “did”. The main verb remains in its base form.
Irregular Verbs
Here are some common
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English Grammar Guide
Tenses
Present Simple
Use the present simple for habitual actions or general truths.
- Form: base verb (add -s or -es for he/she/it)
- Negative: do not/does not + base verb
- Question: Do/Does + subject + base verb
- Time expressions: every day, always, usually, often, sometimes, rarely, never
Present Continuous
Use the present continuous for actions happening now or around now.
- Form: am/is/are + verb + -ing
- Negative: am/is/are + not + verb + -ing
- Question: Am/Is/Are + subject + verb + -ing
- Time
Customer Service Dialogue & Vocabulary: English Language Learning
LISTENING
Operator: Good morning. Customer Service. How can I help you?
Customer 4: Good morning. I’d like some information on your Spring Sale, please.
Operator: No problem. Can you hold the line? I’ll put you through to that department right away.
Operator: They are out at the moment. Can I take your number and email address and I’ll send you the information?
Customer 4: Sure. My number is 061323499 and my email address is hhrtshorne@gmail.com. Can you include a catalogue when you send the information?
Comprehensive Guide to Business Communication and Vocabulary
Business Communication and Vocabulary
Grammar
- Present Continuous: Used for scheduled appointments and plans (e.g.,”week tomorrow in Ma”).
- Going to: Used for intentions or predictions (e.g.,”You’re going to fall off the tabl”).
- Was going to: Used for unfulfilled promises or intentions.
Vocabulary
- Much: Uncountable (e.g.,”much mone”).
- Little: A small amount (e.g.,”a little bi”).
- Many: Countable (e.g.,”many peopl”).
- Few: A small number (e.g.,”a few peopl”).
- A lot of: Can be used for both countable and uncountable
Effective English Grammar Rules and Examples
FUTURE
( +) S + WILL + V – They will like it
( -) S + Won’t + V – They won’t like it
(?) Will + S + V – Will they like it? / Won’t they like it?
CONDITIONAL
IT + PRESENT SIMPLE
PRESENT SIMPLE
(+) S + V – Ej: I listen to music often at school
HE/SHE/IT + V – ES My brother does karate at school
(-) S + Don’t / Doesn’t + V(ing) – I don’t
– He doesn’t
(?) WHAT + do/does + S + V(ing)
where – donde when – cuando why – porque who – quien how many – cuánto how much – cuánto how often – con qué frecuencia
TO
Read MoreEnglish Grammar Exercises and Translations
1. Fill in the blanks with the correct tense of the verbs in brackets (Pres S/C):
1. I have (have) a brother. I don’t have (not have) a sister. Have you got (you/have) any brothers or sisters?
2. Susan has got (have got) a nephew. She hasn’t got (not have got) a niece. Has she got (she/have got) any nephews or nieces?
3. My father drives (drive) a bus. He doesn’t drive (not drive) a train. Has your father drive (your father/drive) any means of transport?
4. What are you doing (you/do) now? I am cooking
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