Quality Management Systems & Production Control
Process Improvement & Quality Management Fundamentals
Quality Management is a set of coordinated activities to direct and control an organization to meet customers’ requirements and improve the effectiveness and efficiency of its performance.
Schools of Quality Management
The evolution of quality management systems has led to distinct schools of thought:
Total Quality Management (TQM)
- Focuses on strategic impact and market needs, with all members of the organization responsible for quality.
- Emphasizes
Concrete Science: Materials, Safety, and Professional Practices
Laboratory Safety and Chemical Management
Chemical Hazards and Safe Handling
- Shrinkage-Reducing Admixture: Product or product residue may explosively combust.
- Superplasticizer: Kills fish and ruins water; never pour down a drain!
- Colloidal Silver: Known to cause birth defects.
- Silver Nitrate Solution: A poison, oxidizer, and corrosive.
- Nitric Acid + Nitrobenzene: This combination results in a spontaneous explosion. Always ensure separate storage for acids versus bases.
Essential Laboratory Personal Protective
Read MoreEssential Skills for Effective Leadership and Teamwork
Negotiation
Negotiation is when two or more people try to reach an agreement that works for everyone, even if they have different interests. Ex: A company and a labor union enter negotiations over wages. The company wants to control costs, while the union wants a pay raise for its members. They aim to find a compromise that satisfies both objectives to some degree.
Common Mistakes in Negotiation
Focusing on Positions Instead of Interests
Positions are the stated demands (“I want a 10% raise”), while
Core Tenets of Ethical Journalism and Reporting
Realism in Journalism Ethics
Realism in journalism ethics means reporting the truth accurately and without bias. It requires journalists to stick to the facts and avoid personal opinions or distortions.
Ethically, journalists must navigate challenges such as interpreting complex issues objectively while being transparent about any personal interests that could affect their reporting. Privacy and sensitivity are also important. Journalists need to consider whether sharing private information serves
Read MoreEssential Workplace Skills, DISC Styles & Modern Tool Proficiency
Evolving Job Skills & Understanding Creativity
In-Demand Skills: 2015, 2020, and 2025
The current situation in the market regarding people’s skills has evolved:
- 2015: Complex problem solving, Coordinating with others, People management, Critical thinking, Negotiation, Quality control, Service orientation, Judgment and decision making, Active listening, Creativity.
- 2020: In addition to 2015 skills, Emotional intelligence and Cognitive flexibility became prominent.
- 2025: Key skills include Analytical
Essential Skills and Techniques for Effective Management
What is Management? What Skills are Required for a Successful Manager?
Management is essentially about getting things done through people. It’s how businesses or organizations make plans, organize their resources (like people, money, and time), guide their teams, and ensure everything is on track to reach their goals. Good management keeps everything running smoothly and helps everyone work toward the same vision.
Skills Every Successful Manager Needs:
- 1. Leadership: A great manager leads by example.