Building a CRM Project: A Comprehensive Guide
Phase 2: Building CRM Project Foundations
1. Identify Stakeholders
The first step in any CRM project is to identify stakeholders. Stakeholders include anyone impacted by the change, such as senior management, system users, marketing and sales teams, customer service agents, channel partners, customers, and IT specialists. Their involvement is crucial for project success.
2. Establish Governance Structures
Effective governance structures ensure clear roles and responsibilities. The program director (
Read MoreThe Great Depression: Causes, Impact, and Recovery
What Caused the Great Depression?
Throughout the 1920s, the U.S. economy expanded rapidly, and the nation’s total wealth more than doubled between 1920 and 1929, a period dubbed “the Roaring Twenties.”
The Stock Market Crash
The stock market, centered at the New York Stock Exchange on Wall Street in New York City, was the scene of reckless speculation, where everyone from millionaire tycoons to cooks and janitors poured their savings into stocks. As a result, the stock market underwent rapid
Read MoreInternational Human Resource Management and Global Strategic Alliances
International Human Resource Management (IHRM)
IHRM involves procuring, allocating, utilizing, and motivating human resources in the international arena. International managers face challenges like quality and conflict, dealing with multiculturalism, dispersion, international taxation, relocation, and foreign culture orientation when selecting and developing expatriate managers.
Strategic IHRM Orientations
- The Adaptive System: Imitates local HRM practices.
- The Exportive System: Replicates the home country’
Understanding International Trade: Barriers, Strategies, and Options
1. Balance of Payments, Trade Deficit, and Trade Coverage Ratio
Balance of Payments (BOP): A statement summarizing all transactions between one country and the rest of the world over a specific period.
Trade Deficit: Occurs when a country’s imports exceed its exports, representing an outflow of domestic currency.
Trade Coverage Ratio: The ratio of export value to import value between two countries or zones.
2. International Trade Barriers
Economic Barriers: Government-imposed restrictions on trade, such
Public Works Budgeting and Construction Project Management
1. Introduction
1.2. Design and Implementation of Public Works
1.2.2. Different Stages
a) Required:
- Previous study (Study of alternatives) – Cost, Impact, Appearance, Limits, Damages
- Basic project (depending on the extent of the work), no detailed plans, Budget and feasibility of alternatives
b) Construction project (executive): In charge of consulting firms.
- Memory and appendages
- Plan
- Technical Specification individuals
- Budget
c) Performance of the work: In charge of construction companies.
- Management: Owner
International Business Strategies: Expanding into Global Markets
Chapter 7: International Strategy: Creating Value in Global Markets
Motivations for International Expansion
- Increase market size
- Achieve economies of scale
- Reduce R&D and operating costs
- Extend product life cycle
- Optimize value chain location
Potential Risks of International Expansion
- Political and economic instability
- Currency fluctuations
- Management challenges (language, income levels, customer preferences)
Outsourcing vs. Offshoring
Outsourcing: Utilizing external entities for value-creating activities.
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