Effective Complaint Letters: Resolve Customer Service Issues

Posted by on Aug 8, 2025 in Administration and Management | 0 comments

This document provides examples of effective complaint letters and useful phrases to help you address customer service issues.

Complaint Letter 1: Newtown Sports Centre Experience

Dear Sir/Madam,

I am writing following a recent visit to the Newtown Sports Centre to express my disappointment with the service I received.

Key Issues Encountered:

  • Staff Knowledge: Although the staff were generally polite and helpful, they seemed to lack basic sports knowledge. None of them could offer any advice on choosing
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English Verb Tenses: Rules, Usage, and Examples

Posted by on Aug 3, 2025 in Administration and Management | 0 comments

TENSEUSEKEY WORDSEXAMPLES

PRESENT SIMPLE

(Add ‘-s’ for third person singular)

(Auxiliary: do/does)

  • Habitual actions
  • Facts
  • Stative verbs
  • Frequency adverbs
  • Time expressions (e.g., once a week, on Sundays, every day)
  • Feelings, likes, dislikes

I often play football.

He goes to the cinema once a week.

Water boils at 100ºC.

I don’t remember his name.

PRESENT CONTINUOUS

(‘to be’ in present + V-ing)

  • Action happening now
  • Action in progress
  • Future plans
  • Now, at the moment
  • This week, this year
  • Next Monday, tonight, tomorrow

He

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Essential Business Terminology and Communication Samples

Posted by on Aug 1, 2025 in Administration and Management | 0 comments

Understanding Educational & Professional Qualifications

This section clarifies common terms related to academic and professional achievements.

  • Qualification: A certification obtained by passing exams or completing a course, demonstrating a specific level of skill or knowledge in a subject or field of study (e.g., university qualifications).
  • To Qualify: To meet the required standard of ability or knowledge for a particular job, for example, by completing a degree course. (e.g., He qualified as an
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Mastering French: Daily Life, Holidays & Essential Grammar

Posted by on Jul 28, 2025 in Administration and Management | 0 comments

My University Residence Routine

I usually get up at seven o’clock. After breakfast, I go to university. After classes, I eat at the university canteen. In the afternoon, I go to the library to study for an hour. On Fridays, we go to concerts or movies. On Saturday mornings, we run errands for the week. In the evening, we go out for dinner and clubbing. On Sundays, I prefer to stay home and rest. On Monday, the routine begins again.

My Holiday Experiences

Summer Vacation Adventures

I’d like to share

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Essential Computer Vocabulary and Hardware Functions

Posted by on Jul 16, 2025 in Administration and Management | 0 comments

Essential Computer Vocabulary

  • Downloading music
  • Making webpages
  • Installing programs
  • Creating programs
  • Entertaining
  • Sending and receiving emails
  • Burning CDs
  • Surfing the net / Browsing
  • Word processing

Questions for Practice

  • Have you ever downloaded music?
  • Have you ever sent an email?
  • How often (con qué frecuencia)?

Grammar Focus for Technology

Past Simple Tense

Structure:

  • Play: played / didn’t play / Did you play?
  • Write: wrote / didn’t write / Did you write?

Present Perfect Tense

Structure:

  • I, You, We, They: have written
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Navigating Travel & Daily Communication

Posted by on Jul 9, 2025 in Administration and Management | 0 comments

Travel & Communication Scenarios

Airport Incidents: Navigating Travel Challenges

Flight Cancellation & Upgrade

  • Agent: Can I see your passport, please, madam?
  • Passenger: Yes. Here you are.
  • Agent: I’m afraid your flight is cancelled.
  • Passenger: Cancelled?
  • Agent: Yes, there’s a technical problem. But there is another plane for Amsterdam an hour later.
  • Passenger: But I have a connecting flight in Amsterdam. I have another plane to Stockholm. I only had one hour between the two flights.
  • Agent: Don’t worry,
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