Quality Management Key Concepts and Practices
Quality Management Fundamentals
Customer Perceived Quality
1.1 The customer perceived quality is a concept:
- b) Subjective
Improving Competitiveness
1.2 What is the factor most influential in improving the competitiveness of a company?
- a) Establish a System of Quality Management
Statistical Process Control
1.3 Who was the promoter of the implementation of Statistical Process Control?
- c) Walter A. Shewhart
Deming’s 14 Points
1.4 What Authority as identified in which 14 points must be based an organization to
ICAO, EASA, and Part-145 Regulations: Aircraft Maintenance
ICAO and EASA Regulations
There are six key documents governing international civil aviation:
- The Convention on International Civil Aviation (The Chicago Convention)
- The Interim Agreement on International Civil Aviation (PICAO)
- The International Air Services Transit Agreement (Two Freedoms)
- The International Air Transport Agreement (Fifth Freedom)
- Drafts of twelve Technical Annexes
- A standard form of Bilateral Agreement for route and air service exchange
The primary difference between ICAO and EC regulations
Read MoreTotal Quality Management, Audits, and the EFQM Model
Total Quality Management
Total Quality Management (TQM) provides a quality culture necessary to achieve continuous improvement. TQM shapes an organization, focusing on quality and involving all members. The goal is to achieve long-term success through client satisfaction and benefits for all organization members and society.
Total Quality Excellence
Total Quality Excellence is a strategy whose objective is for the organization to meet the balanced needs and expectations of all stakeholders. The main
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