Customer Complaints & Online Shopping Insights

Posted by on Feb 8, 2025 in Other vocational courses | 0 comments

Formal Complaint Letter: Amazon TV Purchase

Customer Service
Head of the Department
May 8th, 2018

Dear Sir,

I am writing to inform you of my dissatisfaction with a purchase I made online through Amazon. On April 3rd, 2018, I bought a TV set, reference O.R 789556, and paid with my credit card. According to the advertisement on the website, this item had teletext, but the one I received did not have this feature.

Could you please arrange to have the TV set replaced with the appropriate one, or to have

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The Hound of the Baskervilles: Summary

Posted by on Feb 6, 2025 in Other vocational courses | 0 comments

The Hound of the Baskervilles: Plot Summary

1. Mr. Holmes’s Deductions

Mr. Holmes examines a cane left behind by Dr. Mortimer, deducing that his friend’s initial statements were inaccurate. He correctly infers that Dr. Mortimer is a rural doctor, but many other details are off. After recovering his cane, the detectives realize that most of Holmes’s deductions were not very accurate.

2. The Legend of the Hound

Dr. Mortimer shares a manuscript detailing the legend of the Hound of the Baskervilles, a terrifying

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Mastering English Verb Tenses and Key Vocabulary

Posted by on Jan 31, 2025 in Other vocational courses | 0 comments

English Verb Tenses

Present Simple

(Habitual actions)

  • I live
  • I don’t live
  • Do I live?
  • He lives
  • He doesn’t live
  • Does he live?

Present Continuous

(At this moment – +ing)

  • I am walking
  • I am not walking
  • Am I walking?
  • He is walking
  • He isn’t walking
  • Is he walking?

Past Simple

(Action completed in the past – +ed)

She worked yesterday – She didn’t work yesterday – Did she work yesterday?

Past Continuous

(Past actions completed due to interruption, specific time – +ing)

She was cooking all day – She wasn’t cooking when he came

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Essential Vocabulary for English Learners: Units 2 and 3

Posted by on Jan 23, 2025 in Other vocational courses | 0 comments

Vocabulary Unit 3

  • Make a living – Earn enough money to buy the things you need / Guanyar-se la vida
  • Get paid peanuts (INFORMAL) – Pay a very small sum of money, nearly nothing / Guanyar una misèria
  • Get sacked (INFORMAL) – Get fired / You lose your job/ You are dismissed / Fer fora de la feina
  • Suburbs (false friend) – A district lying immediately outside a city or town, especially a smaller residential community. / Barri residencial
  • Home-made – Made at home and not bought from a shop / Casolà
  • Pick up
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Essential Transportation Requirements and Regulations

Posted by on Jan 13, 2025 in Other vocational courses | 0 comments

1. Tipos de transporte:

  1. Ltd: Limited liability company, es lo mismo que S.L.
  2. PLC: Public limited (UK).
  3. INC: Incorporated (USA), ambas son como S.A.

2. Dep. Comercial:

  1. Su organización se divide en Marketing, ventas y tráfico.
  2. Organización regional:
  • Small goods vehicle.
  • Large goods vehicle.
Types of fleet: Tanker, Reefer, Platform trailer, and Livestock. Transport business:
  • Full truck load.
  • Less than truckload (carga fraccionada). El servicio de paquetería o la paletería son una variante del LTL.

3. Grupos

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Customer Feedback and Complaints: Sports Centers and Retail Experiences

Posted by on Jan 12, 2025 in Other vocational courses | 0 comments

Customer Feedback and Complaints: Sports Centers and Retail Experiences

Dissatisfaction with Newtown Sports Centre Services

Dear Sir/Madam,

I am writing following a recent visit to the Newtown Sports Centre. I would like to express my disappointment with the service I received. Although the staff were generally polite and helpful, they seemed to lack basic sports knowledge. None of them could offer any advice to me on choosing a tennis racket. I suggest that you send your employees on suitable training

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