Operational Management: Decisions and Processes
Operational Decisions
– Market
– Corporate Strategies
– Strategic Operations
– Operations Management
– Planning and control
OM is the study of decision-making in the operations function.
Types of Decisions in Operations Management
– Wide-range strategic decisions (long-term)
Sets out the conditions under which the company must operate.
– Medium-term tactical decisions
Schedule of materials and labor.
– Short-term operational decisions
Programming work in a short time scale.
The trading strategy is a functional
Read MoreE-commerce Success Factors & AI in Business
E-commerce Success Factors
October 28, 2009
1. Selection and Value
Attractive products, competitive prices, guaranteed satisfaction, and customer support after the sale.
2. Performance and Service
Quick and easy navigation, surveys, shopping, and prompt delivery.
3. Look and Feel
Professional web store, designated shopping areas, and a multimedia product catalog with detailed characteristics.
4. Promotions and Incentives
Targeted web page advertising, email promotions, discounts, and special offers.
5. Personalized
Read MoreEffective Training Methods: Coaching, Mentoring, and More
- Explain these training methods: Coaching, Mentoring, Job Rotation, and Development Centre.Coaching is a method of directing, instructing, and training a person or group, with the aim of achieving some goal or developing specific skills. There are many methods and types of coaching. Among their techniques may include motivational speaking, seminars, workshops, and supervised practice. The process basically requires the following 7 steps:
- Note: The key observation is that the trainee finds solutions.
ISO 9000 Standards: Quality Management Principles
ISO Definition
The International Organization for Standardization (ISO) is a global organization coordinating and unifying national standards, bringing together 130 countries. Its mission is to promote standardization worldwide to facilitate the exchange of goods and services and foster intellectual, scientific, technological, and economic cooperation.
ISO Principles
ISO standards are developed based on the following principles:
- Consensus: All stakeholders’ views are considered, including manufacturers,
Customer Service Excellence: Strategies and Implementation
The Service Policy
Customer service has become a first-order competitive tool, providing added value to the basic benefits offered by an organization. Competitive advantage is achieved when the customer perceives greater satisfaction than with the competition. Nowadays, businesses offer a global product, a combination of essential product attributes and additional services.
The Service Program
It’s about excelling in what matters most to customers. This commitment requires consistent implementation
Read MoreEffective Educational Evaluation: Methods and Implementation
Definition of Evaluation
Evaluation is the final principle that concludes the instructional teaching-learning process. It compares the educational objectives proposed for school learning outcomes achieved in the teaching-learning process.
It is a process, not a one-time act. It must involve all members of the educational community (parents, teachers, and students).
The purpose of assessment is not just forecasting but also the future improvement of the teaching-learning process.
Functions of Evaluation
It
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