Effective Training Methods: Coaching, Mentoring, and More
- Explain these training methods: Coaching, Mentoring, Job Rotation, and Development Centre.Coaching is a method of directing, instructing, and training a person or group, with the aim of achieving some goal or developing specific skills. There are many methods and types of coaching. Among their techniques may include motivational speaking, seminars, workshops, and supervised practice. The process basically requires the following 7 steps:
- Note: The key observation is that the trainee finds solutions.
ISO 9000 Standards: Quality Management Principles
ISO Definition
The International Organization for Standardization (ISO) is a global organization coordinating and unifying national standards, bringing together 130 countries. Its mission is to promote standardization worldwide to facilitate the exchange of goods and services and foster intellectual, scientific, technological, and economic cooperation.
ISO Principles
ISO standards are developed based on the following principles:
- Consensus: All stakeholders’ views are considered, including manufacturers,
Customer Service Excellence: Strategies and Implementation
The Service Policy
Customer service has become a first-order competitive tool, providing added value to the basic benefits offered by an organization. Competitive advantage is achieved when the customer perceives greater satisfaction than with the competition. Nowadays, businesses offer a global product, a combination of essential product attributes and additional services.
The Service Program
It’s about excelling in what matters most to customers. This commitment requires consistent implementation
Read MoreEffective Educational Evaluation: Methods and Implementation
Definition of Evaluation
Evaluation is the final principle that concludes the instructional teaching-learning process. It compares the educational objectives proposed for school learning outcomes achieved in the teaching-learning process.
It is a process, not a one-time act. It must involve all members of the educational community (parents, teachers, and students).
The purpose of assessment is not just forecasting but also the future improvement of the teaching-learning process.
Functions of Evaluation
It
Read MoreFundamentals of Business Planning: Strategy and Implementation
Fundamentals of Planning
Situational Analysis
Processes used by planners to gather, interpret, and synthesize relevant information for the planning under consideration.
Goals and Alternative Plans
Goal: A purpose or aim; the direction you want to achieve.
Plans: Actions or measures managers intend to use to achieve organizational goals.
Evaluation of Goals and Plans
Decision-makers must assess the potential advantages and disadvantages of each goal and plan alternative. These goals must be ranked.
Selection
Strategic Planning and Organizational Structure
Strategic Planning
Targets
Results selected and committed to by managers for long-term business growth (e.g., high-quality products and services, increased sales, reduced costs).
Strategies
Main courses of action implemented to achieve one or more goals. The key challenge is developing unique and efficient strategies for market competition.
Resource Allocation
Allocating money, personnel, facilities, equipment, buildings, and other resources to various business opportunities, projects, and tasks.