Chile’s Maritime Strength: National Merchant Marine Development
Chile’s Maritime Commitment
As Chilean professionals and members of the DGTM and MM, we are deeply invested in the well-being of the entire Navy, the National Merchant Marine, and the nation’s shipping and civil society.
Pillars of Maritime Strength
Reasons for Our Commitment:
- Moral Reserve and Naval Tradition: Honoring Chile’s naval heritage and bringing glory to the nation.
- Naval Power Resources: Recognizing the importance of reserves for Chile’s Naval Power.
- Economic and Social Impact: Understanding
Essential Auditing Concepts & Practices
Understanding Vouching
Vouching refers to the process of checking the authenticity of transactions recorded in the books of accounts using supporting documents. It ensures accuracy and reliability in financial reporting.
Key Features of an Internal Check System
- Division of Work: Duties are distributed to prevent overlapping.
- Checks and Balances: One employee’s work is automatically checked by another.
- Responsibility Fixing: Each employee is held accountable for their tasks.
- Rotation of Duties: Jobs
Effective Leadership, Followership, and Negotiation Strategies
What is Leadership?
Motto: “Be Easy to Follow”
Today’s leadership role involves coaching, charting the path, clearing obstacles, and helping people have exceptional experiences in the process.
Followership
Followership is the complement to leadership, and leadership is the complement to followership. They are separate roles but are inseparable.
Key Lessons in Followership
- Leadership and followership work best together.
- The most effective leadership occurs when the goal is desired by the follower(s).
Types
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Understanding Exceptional Customer Service
Customer service is the act of taking care of a customer’s needs by providing professional, helpful, high-quality service and assistance before, during, and after their requirements are met. Ultimately, customer service is about meeting the needs and desires of every customer.
Key Characteristics of Quality Customer Service
- Promptness: Promises for product delivery must be met on time. Delays and cancellations should be avoided to ensure customer satisfaction.
Navigating Organizational Change & Fostering Workplace Well-being
Understanding Organizational Change
Organizational change refers to a company or group altering its operational methods. This could involve:
- Changing how people perform their jobs.
- Implementing new technology.
- Restructuring teams or leadership.
- Adopting new goals or strategic directions.
The aim is usually to improve the organization, adapt to current trends, or resolve issues. It occurs when a business seeks to enhance performance, grow, address challenges, or respond to external factors such as new
Read MoreAviation Flight Operations & Pilot Communication Essentials
Aviation Operations and Pilot Communication Essentials
Crew Resource Management and Communication
- Communication Fundamentals: Focus on What, When, and How to communicate effectively.
- Challenging Answers: May be perceived as untrue or require careful validation.
- Open Questions: Correct for eliciting detailed information, but cannot be used for specific ‘yes/no’ answers.
- Praise: Publicly delivered for maximum impact; private praise can be less effective.
- Addressing Concerns: Best handled at the time they