Service Sector: Characteristics, Nature, and Strategic Operations
Conceptual Approach
Among the many changes implemented throughout the history of societies, one stands out: the economy. We are especially impressed by how people’s lifestyles change, creating new needs and, therefore, new forms of markets that meet the demands coming from these evolutionary changes.
The growth of the service sector is most evident in finance, insurance, real estate, miscellaneous services, and retail trade. This sector is especially important to the economy due to its natural resistance
Read MoreISO 9000:2000 Quality Management System Requirements
Focused Management Processes
The desired outcomes are achieved more efficiently when resources and related activities are managed as a process.
Towards Integrated Management Process
Identifying, understanding, and managing interrelated processes as a system contributes to the effectiveness and efficiency of an organization in achieving its goals.
Continuous Improvement
- Continuous improvement of the organization and its activities must become a priority and a permanent objective.
- The Deming Cycle, or PDCA
Market Research: Mobility Service & Food Sensitivity App
Mobility-as-a-Service for Millennials: A Research Study
1. Purpose
The purpose of this research is to design the service, specifically to define the value proposition, pricing system, acceptable thresholds, and app design for the integrated mobility platform. It focuses on making key decisions about how the service should be structured based on user needs and preferences.
2. Objectives
The general objective is to understand the mobility practices of millennials and their acceptance of a Mobility-as-
Read MoreKey Aspects of Management Information Systems and IT Strategies
Key Characteristics of a Management Information System
A Management Information System (MIS) must possess several fundamental characteristics to be effective:
- Interactivity: The system should allow for easy interaction and querying by users.
- Variety of Users: It should cater to the needs of various users across different departments and levels.
- Flexibility: The system must be adaptable to changing business requirements and information needs.
- Development: Continuous development and updates are crucial
Deming’s 14 Principles and Total Quality Management Gurus
Eduardo Deming: The 14 Principles
- Constancy to Improve Products and Services: The goal is to stay in business and provide jobs through innovation, research, constant improvement, and maintenance, rather than just making money.
- Adopt the New Philosophy: This philosophy should be accepted as its own and adopted by all in the company to achieve constancy of purpose for continuous improvement. One of the principles of ISO 9000 states: “The continuous improvement of overall performance should be a permanent
System Development: Methods, Maintenance, and Prototyping
System Development Methods
Direct Conversion Method
Old System —> New System
Phased Conversion Method
Old System / / / New System
Parallel Conversion Method
Old System
New System
Pilot Conversion Method
*** Old System New System
The pilot and phased approaches are often preferred since they have less risk. As you can see, the decision to adopt either method will be influenced by risk factors and resource availability. Another important aspect of this phase is the training of personnel, which is particularly
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