Customer Service Stages: Ordering, Claims, and After-Sales
Customer Service Stages
Ordering
Using a computer management tool to fill customer data (name…)
Information Request
During the sales process, customers need to be able to easily get information about their purchase.
Claims/Complaints
When dealing with claims, we must take into account:
- Who the claims should be addressed to
- What data is sent to the customer
- Establish 3 levels of response: serious, lower, and middle-class.
- Claims that don’t require any actions
- False or imaginary claims
- Having claim forms
Customer Service and Marketing Strategies
Customer Service
Customer service is the act of taking care of the customer’s needs and wants by providing and delivering professional, helpful, high-quality service and assistance.
Customer Characteristics
- Demographic profile:
- Age
- Gender
- Occupation
- Income
- Marital Status
- Education
- Expenditure
- Ethnicity/race
- Housing
- Mobility
- Location
- Social profile:
- Culture
- Reference groups
- Time expenditures
- Social performance
- Family
- Lifestyle cycle
- Opinion leaders
- Social class
- Psychological profile:
- Personality
- Importance of purchase
- Innovativeness
- Motivation
- Perceived
Leadership: Definition, Traits, Styles, and Theories
Leadership
Leadership refers to the direction of a political party, social group, or other community.
Definition by Rallph M. Stogdill
Leadership is the interpersonal influence exercised in a situation, addressed through the process of human communication, to achieve one or several specific objectives.
Importance of Leadership
The ability of a leader to lead is vital for the survival of any organization.
Leadership Roles
- Achieve goals, tasks, or objectives.
- Promote unity in the group.
- Empower each team member.
Business Dynamics: Environment, Leadership, and Strategy
1. Key Factors in the Macro- and Micro-Environment of Business
- Macro-environment: Refers to the external factors that affect all businesses in an economy. These include:
- Government policies and regulations.
- Economic conditions (such as inflation, interest rates).
- Sociocultural factors (changes in consumer preferences and behaviors).
- Technological factors (innovations and technological advancements).
- Environmental factors (climate change, environmental regulations).
- Legal factors (competition laws, labor
Antenna and Communication Systems: A Technical Overview
Antenna Basics
Antenna: Provides directivity, gain, and concentrates electromagnetic energy towards the receiver. A single element is not used.
Radiation Pattern: Measured in the far-field region where the spatial distribution of radiated power does not depend on distance.
Free Space Gain and Loss: Gf = 1/Lf = (λ / 4 π r) ^ 2
Friis Transmission Equation: Expressed in dB: Pt + Gt + Gr – Lf
Power Calculations:
- P [dBW] = 10log (P [W])
- P [dBm] = 10log (P [mW] / 1mW)
Fractional Bandwidth (FBW): FBW = (fmax
Read MoreUnderstanding Stumping in Band PMR Systems: Techniques & Importance
Understanding Stumping in Band PMR Systems
Stumping is a technical procedure used in various fields, including construction, engineering, and even agriculture. In the context of Band PMR (Passive Magnetic Resonance), stumping typically refers to a process in which a specific component or device is grounded, secured, or reinforced to ensure its proper functioning and alignment.
In the case of Band PMR, a specialized technology related to resonance and magnetic fields, the term “stumping” might not
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