Process Management and Improvement
PROCESSES
A set of interrelated activities that interact and transform inputs into results.
What is a Process?
A process is:
- Repetitive: Processes are created to produce a result and repeat it, at the same time improving it. More repetitions lead to more experience. By improving the process, you multiply the number of times it delivers the desired results.
- Variable: Each time you repeat the process, there are slight variations in the sequence and the time to achieve results. This variation impacts the
Chile Solidario: A Comprehensive Guide to Social Protection in Chile
Chile Solidario is the component of social protection system that is dedicated to the care of families, people and territories that are vulnerable. It was created in 2002 as a government strategy aimed at overcoming extreme poverty. Subsequently, the consolidation of an institutional network to support social integration, the creation of mechanisms for the expansion of opportunities available to people in the territories and the establishment of Social Protection tab, expand allowed Chile Solidario
Read MoreConstruction Project Management: Key Considerations and Strategies
Programming Revision – Final Exam
1. Advantages of Manual Logic Programming
– **Clear graphical presentation:** Easier to read, understand, and identify problems.
– **Enhanced understanding of logic and workflow:** Helps identify interdependencies between activities.
2. Benefits of Knowing Non-Critical Activities and Total Float Time
– **Schedule flexibility:** Allows for delaying or advancing activities without affecting the project deadline.
– **Improved subcontractor and resource management:*
Comprehensive Risk Management and Safety Guidelines
Risk = f(Consequences, probability) ISO17776
ALARP –> Goal-Based methodology. Reasonably is in economic terms.
Hierarchy controls –>PPE–>AdministrativeC–>EngineeringC–>Substitution–>Elimination
Bowtie –> Visualizes the hazard/risk in an easy-to-understand picture, showing the path from threats, barriers, the top event and the consequences.
Controls categories –> Protection, Prevention, Organizational, Technical
Action Plan: Management of actions by priority and type.
Product Design and Development: A Comprehensive Guide
Product Organization
Individuals can be classified according to function (marketing/design/etc.) or product. Individuals can be linked by relationships (reporting or financial) or physical layout.
Organizational Structures:
- Functional organization: Divided into functions, e.g., engineering department, sales department (customized products).
- Project organization: Divided into projects with people from every function (start-ups).
- Lightweight Project Matrix: Weak project links, more focus on individual
Incident, Release, and Problem Management in IT Service Support
Question 1 – Incident Management
1A. (12p)
Incident Management contains the following six activities:
- Incident Detection and Recording
- Classification and Initial Support
- Research and Diagnosis
- Resolution and Recovery
- Close the incident.
- Ownership, monitoring, tracking and communication
For each of these activities, provide two examples of information that this activity requires as an output.
Answer:
- Incident Detection and Registration:
- Incident Details
- Notice of resolution to users/customers
- Classification and