Consumer Behavior Principles and Marketing Strategies
1. Information Search and Consumer Behavior
Consumers gather information before making decisions in three ways:
- Internal Search: Recalling information from memory (past experiences, brands known).
- External Search: Seeking new information (websites, reviews, friends, ads).
- Ongoing Search: Long-term interest-driven search (e.g., always reading tech news).
2. Evoked, Inert, and Inept Sets
These are subsets of brands in the consumer’s mind:
- Evoked Set: Brands the consumer seriously considers.
- Inert Set: Brands
Psychological Frameworks of Modern Consumer Behaviour
🧩 1. Maslow’s Hierarchy of Needs
Introduction
Human motivation lies at the centre of consumer behaviour. Abraham Maslow’s (1943) Hierarchy of Needs remains one of the most influential frameworks for understanding why individuals engage in consumption. Maslow argued that behaviour is goal-directed, driven by a progressive series of needs from basic physiological survival to psychological growth and self-actualisation. In consumer contexts, this hierarchy explains not just what people buy, but
Read MoreMarketing Management: Concepts, Consumer Behavior & Strategy
Marketing Management
1. Marketing Concept
Marketing concept — is the philosophy that firms should analyze the needs of their customers and then make decisions to satisfy those needs.
Market orientation → Customer needs.
2. Porter’s Five Forces
Porter’s Five Forces — theory based on the concept that there are five forces that determine the competitive intensity and attractiveness of a market. Porter’s Five Forces help to identify where power lies in a business situation.
Competition (Supplier
Read MoreMarketing Strategy Components: Audits to Control
C2: Marketing Audits
Internal Audit
Examine resources and capabilities, current offerings, past results, business relationships, and key issues that affect marketing and performance.
External Audit
Assess PESTLE factors, competitive factors, differentiation (product, service, brand image), cost (unit, transaction, marketing expenses), and marketing advantage (market share, brand awareness, distribution).
C3: Consumer and Business Markets
Market Definitions:
- Potential Market: All customers who may need,
Strategic Marketing Fundamentals and Business Growth
Branding: Concept and Significance
Meaning and Concept
Branding is the process of creating a unique name, symbol, design, or identity for a product or company that distinguishes it from competitors and builds a lasting image in the minds of consumers.
Importance and Significance
- Product Identification: Helps consumers easily identify and differentiate a product from similar offerings in the market.
- Customer Loyalty: Strong brands encourage repeat purchases and develop customer loyalty.
- Premium Pricing:
Core Marketing Concepts and Tourism Terminology
Core Marketing Concepts
Marketing: The process of creating, communicating, and delivering value to satisfy customer needs profitably.
Fundamental Needs and Desires
- Needs: Basic human requirements such as rest, safety, or belonging.
- Wants: Shaped by culture and personality; how people choose to satisfy their needs.
- Demand: Wants backed by purchasing power and willingness to pay.
Customer Relationship Metrics
- Customer Value: The difference between perceived benefits and total costs.
- Customer Satisfaction:
