Service Economy: Evolution and Customer Experience
The Transition to a Service Economy
Services are economic activities where customers obtain value from access to labor, professional skills, facilities, etc. Service is the co-creation of value between the service provider and consumer to benefit both.
Clark-Fisher Hypothesis: The Shift from Manufacturing
According to the Clark-Fisher hypothesis, as productivity increases in one sector, the labor force moves into another. We see an increase in employment in services in the last decade, shifting from
Read MoreStrategic Alignment, Flexibility, and HR Practices
Strategic Fit and Flexibility
Strategic fit: Aligning a company’s strategy and its resources with the environment allows the company to achieve superior performance.
Strategic flexibility: The ability of the company to adjust to changes in the competitive environment.
Sustaining Strategic Fit with Flexibility
How can a company sustain strategic fit while enjoying flexibility in the competitive environment?
Provide system flexibility within the company, which allows it to create batches of unique products
Read MoreUnderstanding Digital Signatures, PPIs, and Cybercrime
Digital Signature Certificates and Certifying Authorities
Function of Certifying Authority (CA)
- Acts as a regulatory certifying authority.
- Recognizes foreign certifying authorities.
- Grants licenses to certifying authorities to issue electronic signature certificates.
- Suspends licenses.
Rules to Obtain a License to Issue Electronic Certificates (EC)
- Application for license.
- Submission of application.
- Validity of license.
- Issuance of license.
- Renewal of license.
- Suspension of license.
Duties of a Certifying Authority
Read MoreStrategic Planning, Ethics, and Organizational Design
Strategic Planning
Strategic planning is a systematic process of evaluating the nature of a business, defining long-term goals and objectives, developing strategies, and allocating resources to carry out these strategies. Key characteristics include maximizing current yield, capital profits, social responsibility, equity liquidity, and attitude to risk.
Ethics in Administration
Ethics is a set of moral principles and norms governing human activities. Within administration, an organizational culture
Read MoreWorkplace Laws and Corporate Social Responsibility
Chapter 1: Employment Practices
Any recruitment, hiring, or selection practice, or any transfer or promotion policy, or any benefit provision or other function of the employer’s employment process that operates as an analysis or screening device.
Background Checks
This process for screening job applicants may include:
- Contacting references
- Verifying past employment
- Verifying past military service
- Confirming the candidate actually has degrees, licenses, etc.
- Checking driving records
- Checking for criminal
Business Characteristics, Benefits, Ethics, and Structures
Characteristics of Businesses
Businesses consist of a number of people.
The people who belong to them will share some values and views about the purpose of the businesses.
They will have incomes and costs, profits and losses.
They need different types of resources to produce different goods and services.
They need to coordinate a number of different activities done by different individuals.
Benefits of Small Businesses
- Creating employment: more than 90% are employed in SMEs in the western world.
- Their output