ITIL Framework and IT Service Management Essentials
IT Service Management and ITIL Framework Fundamentals
- An IT service is a point of contact between users and technology.
- The concept of value is subjective.
- An IT service consists of a generic name, a product, and offerings.
- When a customer needs replacement parts, it is an example of an “Offering” service component.
- ITIL stands for Information Technology Infrastructure Library.
- ITIL is a set of best practices and guidelines for effectively aligning and managing IT services for an organization.
- The
Information Gathering for Organizational Audits
Organizational Information Gathering
After developing the audit plan, which will serve as a blueprint of the times, costs, and priorities, and as a means of control for the audit, you should start gathering information.
Systematic Review of the Area
The systematic review of the area is done through the following:
- Review the organizational structure.
- Hierarchy
- Organizational Structure
- Functions
- Objectives
- Review the situation of human resources.
- Interviews with staff of electronic processes:
- Leadership
- Analysis
- Developers
- Database
Understanding Quality: Characteristics, Management, and Improvement
Quality Characteristics
Quality characteristics can be categorized into several types:
- Structural: Weight, size, viscosity
- Sensory: Taste, smell, appearance
- Time-Oriented: Security, reliability, maintainability
- Ethical: Honesty, courtesy, respect, friendship
Quality of Conformance, Performance, and Design
These three aspects are interconnected:
- Quality of Conformance (COC): Ensures that a product or service adheres to the selected standards established during the design stage. Quality is maintained from
Project Planning Matrix: Design, Implementation, and Monitoring
Design and Formulation: The Project Planning Matrix (PPM) and Paper Submission
After completing the analysis and identification tasks in the workshop with participants, the design and formulation of the project are constrained by two factors: the Project Planning Matrix (PPM) and the project document. The PPM is a tool that allows us to get an overview of the project and the relational logic that exists between each of its dimensions. Like any methodological tool, its function is to facilitate project
Read MoreSocial Networks: Advantages and Disadvantages
English Vocabulary and Phrases
- Rental agency: Agencia de alquiler
- Long term: A llarg termini (Catalan) / Long term
- Cuddles: Mimos/cariño / Cuddles
- Furry: Peludo / Furry
- Fee: Cuota / Fee
- Romps: Juguetes / Romps
- Shelters: Refugis (Catalan) / Shelters
- Hectic: Agitado / Hectic
- Meaningful: Significativo / Meaningful
- Cozy: Acogedor / Cozy
- Lifelong: Para toda la vida / Lifelong
- Pick up: Recoger / Pick up
- Short of: Escaso de algo / Short of
- Claimed: Reclamar / Claimed
- Owner: Propietario / Owner
- Long for: Desear algo/
Occupational Safety and Health Regulations in Chile
Occupational Accidents and Workplace Safety
Accident Definition
An accident is an incident that occurs in the workplace or during the commute to or from work.
Professional Disease
A professional disease is a direct result of the exercise of a profession or craft that produces disability or death (Article 7).
Article 5: Workplace Accident
Article 5 defines a workplace accident as an incident that directly causes injury, disability, or death.
Law 16,744: Enactment
Law 16,744 was enacted in 1968.