Key Concepts in Food and Beverage Operations for Hotels
Financial Metrics
- Minimum net profit: 14%
- Maximum food cost allowance: 30%
- Maximum labor cost allowance: 22%
- Maximum overhead cost allowance: 20%
- Minimum food gross profit (GP): 70%
- Minimum beverage GP: 75%
- Maximum food and beverage (F&B) cost allowance: 33%
- Maximum beverage cost allowance: 25%
Competitors and Partnerships
- Competitors providing the guest with exactly the same offerings are classified as direct competitors.
- A joint venture occurs when a hotel and an external party collaborate to develop
Organizational Structure: Principles and Types
What is an Organization?
An organization establishes formal relationships between various units, defining functions and the authority of each position. It determines how objectives are met, linking the idea with the means to achieve it and the outcome to be reached. An organizational structure is essential for this process.
Structure
The formal organizational structure is often represented in organizational charts. Almost all departments and companies need staff who are not in the chain of command
Read MoreKey ERP System Components: Finance, HR, Manufacturing & More
ERP System Components
An Enterprise is a group of people which has certain resources under its control to achieve its goals. It acts as a single entity. This single entity is different from the traditional approach. It is an integrated software that combines many small modules to become a large organization. These small modules are the components of ERP. It manages many fields like finances, manufacturing, customers, projects, and more. With ERP systems, we can adapt to
Aircraft Maintenance Shop Operations and FAA Regulations
Introduction
Goals of the Maintenance Shop
- Federal Aviation Administration (FAA) requirements
- Customer Satisfaction
- Profitability
- The ability to recognize and address changing market and technological situations
Changing Issues
- Fractional aircraft ownership
- Technology
- Next Generation Air Transportation System (NextGen)
- General Aviation Revitalization Act (GARA)/Tort Reform
Maintenance Regulations
Federal Aviation Regulations and Guidance
- Part 43 – Maintenance, preventative maintenance, rebuilding, and repair
- Part
Servuction System and Marketing Strategies for Service Firms
Servuction: A Systematic Approach to Service Delivery
Servuction refers to the systematic organization of all physical and human elements within the client-business relationship. This is necessary for realizing the provision of services whose commercial characteristics and quality levels have been predetermined.
Key Elements of Servuction
- The Customer: The consumer involved in the service creation. Their presence is indispensable.
- Physical Support: The material support necessary for service production.
Service Quality, Traceability, and Tracking: Key Concepts
Service Quality and Its Dimensions
Quality: A property or set of properties inherent in something, which can be judged for their value.
Type of service a customer receives consists of:
Technical quality: What the customer receives through their interactions with service companies.
Functional quality: How they move through the technical elements of the service.
The Dimensions of Service Quality
- Reliability: Ability to perform the promised service accurately and consistently.
- Responsiveness: Desire to help