Data Networks: Communication, Convergence, and Security
Internal Factors Affecting Network Communication Quality
Internal factors that interfere with communication are related to the nature of the communication itself. Communication can vary in complexity and importance. Clear and concise messages are generally easier to understand than complex ones. Essential communications require more care to ensure that the intended meaning is correctly received. Some internal factors that affect the quality of communication are:
- The size of the message
- The complexity
CRM, Firewalls, Antivirus, IDS, Blockchain: Key Tech Concepts
Key Technology Concepts
CRM Benefits and Challenges
Benefits of CRM:
- Improved customer satisfaction and retention
- Increased sales and revenue
- Better tracking and analysis of customer data
- Improved communication and collaboration among teams
- Greater efficiency and productivity
- Enhanced decision-making capabilities
Challenges of CRM:
- Difficulty in integrating the system with existing processes and technology
- Difficulty in obtaining and maintaining accurate and up-to-date customer data
- Resistance to change among
Software Project Management: Risks, Costs, and Scheduling
What Is the Purpose of Risk Management in Software Projects?
Risk management aims to identify risks that may affect the project schedule, product quality, or the organization. It involves creating plans to minimize these risks. Risk management is a crucial activity in software projects due to the many difficulties inherent in such projects, including requirements, schedule and cost estimates, and recruitment of qualified staff.
Three Parameters That Influence Software Cost
- Cost of hardware and software
Project Management: Outsourcing, Control, and Global Strategies
CH-12) Outsourcing: Partnering Factors
Partnering Factors: Common goals, high cost of adversarial approach, shared benefit.
Advantages: Cost reduction, faster completion, high-level expertise, flexibility.
Disadvantages: Coordination breakdown, loss of control, conflict, security issues, political concerns.
Partnering Approach
Mutual trust, shared goals, joint project team, open communication, long-term commitment, objective critique, access to all resources, total company involvement, integration of
Read MoreTourism Industry: Key Characteristics, Distribution, and Organizations
Main Characteristics of the Tourist Product
- Perishable
- Subjective
- Intangible
- Rigid
- Heterogeneous
- Complementary
Travel Distribution
GDS (Global Distribution Systems)
- They operate in a B2B environment.
- They are very useful booking engines for suppliers, especially airlines.
- They charge a fixed fee to the supplier and a variable fee to the agency, depending on the number of bookings made.
GSA (General Sales Agents)
- They operate in B2B and B2C environments.
- Their mission is to promote the products of the suppliers
ITIL Framework and IT Service Management Essentials
IT Service Management and ITIL Framework Fundamentals
- An IT service is a point of contact between users and technology.
- The concept of value is subjective.
- An IT service consists of a generic name, a product, and offerings.
- When a customer needs replacement parts, it is an example of an “Offering” service component.
- ITIL stands for Information Technology Infrastructure Library.
- ITIL is a set of best practices and guidelines for effectively aligning and managing IT services for an organization.
- The