Six Sigma, Work Instructions, and Quality Management

Six Sigma Phases

Define specific goals to achieve outcomes, consistent with customers. Measure reductions of defects. Analyze problems; cause and effects must be considered. Improve process based on measurements and analysis. Control process to minimize defects.

Work Instruction Elements

Purpose of the instruction, scope of instruction, definitions, responsibility, procedure, related documents, attachments.

Procedures vs. Work Instructions vs. Records

A procedure describes how a process is performed,

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System Administrator’s Knowledge: Data Processing & MIS

The Knowledge Required by System Administrators

System administrators require knowledge of various facts, broadly categorized as follows:

1. Data Processing

Almost all organizations perform a large number of groupings and a variety of transactions. Writing with precision and processing these transactions is known as Business Data Processing.

2. Management Information Systems (MIS)

Managers at all levels should receive summarized volumes of organizational transactions, as well as extensive information

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Understanding Accounting: Concepts and Applications

Accounting Concepts

Accounting involves techniques used to produce structurally systematic and quantitative information, expressed in monetary terms, about transactions carried out by an economic entity. It also includes certain identifiable and measurable economic events that affect it. The objective is to provide stakeholders with information for decision-making regarding the economic entity.

Cost Accounting

Cost accounting is a classified information system that collects, controls, and allocates

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Understanding Company Financial Statements

Annual Accounts

Annual accounts are useful for financial reporting of assets, financial position, and results of a company. The annual accounts must be prepared within a maximum of three months from the closing date of the financial year. The annual accounts are:

  • Balance sheet: Shows the company’s financial situation at the closing of the financial year.
  • Income statement: Shows the company’s performance during a financial year.
  • Statement of cash flows: Shows the change in monetary position from one
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Key Management Theories and Concepts Explained

Key Management Theories and Concepts

Here’s a breakdown of essential management theories and concepts:

  • Equity Theory

    An assumption that how much people are willing to contribute to an organization depends on their assessment of the fairness, or equity, of the rewards they will receive in exchange.

  • Expectancy Theory

    The assumption that motivation depends not only on how much a person wants something but also on how likely they are to get it.

  • Flextime

    A program that allows employees to choose their starting

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Business Administration and Process Control

Classification of Employee Records

Classification of employee records: Men, machines, money, goods, materials, and methods are all involved in the record time, which affects positively or negatively.

Administrative Process Parties

Parties in the administrative process:

  • Planning: Objectives, policies, procedures, programs, and budgets.
  • Organization: Jobs, personnel, authority, and responsibility.
  • Integration: Selection, induction, training, and development.
  • Execution: Motivation, communication, direction,
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