Formal Complaint and Business Trip Mishaps: A Traveler’s Experience
Formal Complaint Letter to Iberia Airlines
Oriol Melero Ramirez
Av. Lluis Companys nº 29, 1º 1ª
Castelldefels, 08860 (Barcelona)
Iberia Líneas Aéreas de España, S.A.
301 Dr. Fleming
Barcelona, 08874
Dear Mr. Gomes,
I am writing to complain about my awful experience with your company. Although before leaving the airport, I submitted the appropriate claim.
On the one hand, my luggage was lost, so that when I arrived at my destination in New York, I could not do anything without my things.
On the other
Read MoreBusiness English: Grammar, Vocabulary, and Phrases
Business English
Grammar
Second Conditional
- If she wasn’t happy, she would look for another job.
- He would stay until the end of the meeting if he didn’t have a flight.
Modals
- Contract workers have to/should sign in.
- You must/should wash your hands.
- You shouldn’t/mustn’t wear jewelry.
- We can’t/mustn’t eat or drink.
Passive Voice
- Present Simple: is/are conducted
- Past Simple: was conducted
- Future: will be conducted
- Present Continuous: is/are being conducted
- Past Continuous: was/were being conducted
- Present Perfect:
Everyday English: Conversations, Travel, and Volunteering
Everyday Situations and Conversations
Situation 1: Volunteering at the Mona Foundation
You want your friend to join you in volunteering at the Mona Foundation this summer. Try to convince them.
“You should come! I’m going to work there too! We can spend the summer together.”
Situation 2: The Most Appealing Destination
Your friend thinks Paris is the most mouthwatering destination. Agree or disagree, and give reasons.
“I agree with you; Paris is a very beautiful city and it has a lot of interesting history.
Read MoreEveryday English: Common Phrases and Grammar
Everyday English Sentences
Are you interested in sports?
My uncle is a writer, and his books are very popular.
We live in the city center, and our house doesn’t have a big garden.
There are a lot of people outside the school. What’s the problem?
Cathy is playing a game on her computer at the moment.
Paul is very shy; he doesn’t go out a lot.
Would you like to come out with us tonight?
Dad’s at work right now. He’s a teacher.
Did you go shopping after school yesterday?
There wasn’t any milk for breakfast this
Mastering English: Exercises and Translations
1. What Date Is Today?
Thursday, the fourteenth of December, two thousand and seventeen.
2. What Time Is It?
It’s a quarter past four.
3. Fill in the Correct Form of the Words in Brackets
Comparisons:
- This is the most interesting book I have ever read.
- Non-smokers usually live longer than smokers.
- Which is the most dangerous animal in the world?
- A holiday by the sea is better than a holiday in the mountains.
- It is strange, but often a coke is more expensive than beer.
- Who is the richest woman on Earth?
Equality:
Read MoreTravel Experiences: Galicia, Budapest, and Venezuela
A Trip to Galicia
Good morning, I’m your tourist guide, and I’m going to speak about your trip to Galicia. We are starting our trip in 10 minutes. We are stopping to have breakfast on the way. When we arrive in Galicia, we are stopping in Santiago. We are taking you to the city center because that’s where the cathedral is. You can spend two hours there, and you can walk around the old town. We are picking you up at two o’clock, and we are having lunch at a restaurant on the outskirts. We are arriving
Read More