Business Communication Examples: Phone, Email, Complaint
Phone Conversation: Sales Inquiry
L: Good morning! Martinez S.L. Leandra speaking. Can I help you?
I: Good morning! This is Iván. Can you tell me the price of your new fashion line of shoes, please?
L: Please hold the line.
I: Oh, of course.
L: Ok, I’m back, thank you for holding.
I: Ok, tell me.
L: I’m sorry. I don’t have the price list now.
I: Could you repeat that, please?
L: Yes, I don’t have the price list at the moment.
I: Can I speak with the manager, please?
L: Mr. Jose Antonio is out at the moment.
Read MoreBusiness English Vocabulary and Workplace Communication
Essential Business English Vocabulary
Travel and Airline Terms
- Aisle seat: Asiento de pasillo
- Seat upgrade: Actualización de asiento
- Airline charges: Cargos de la aerolínea
- Baggage allowances: Franquicia de equipaje
- Weight restrictions: Restricciones de peso
- Hand baggage: Equipaje de mano
- Security scans: Escaneos de seguridad
- Delayed flight: Vuelo retrasado
- Missed connections: Conexiones perdidas
- Self-service check-in: Check-in de autoservicio
Sales and Order Processing
- Guarantee: Garantía
- Delivery: Entrega
- Deliver:
Fernando Alonso’s Ferrari Press Conference: Insights and Ski Adventures
Fernando Alonso’s Ferrari Debut: A Press Conference and More
An important day for everyone. For the first time, Fernando Alonso was going to give an official press conference with Ferrari. Admittedly, Fernando has good days and bad in the press, but today was very good. Cute, playful, clear… he has convinced even the British journalists who have tried to bring up some statements made by Lewis Hamilton. For example: “Fernando, Lewis says that what you said about that race in Ferrari is a dream for
Read MoreEnglish Language Practice: Grammar and Vocabulary
English Grammar and Vocabulary Exercises
1. Complete Using ‘a’, ‘an’, or ‘the’
- We had a really good time at school today.
- Do you listen to the radio every day?
- Some friends are going to have a party. Would you like to come?
- It took me over an hour to fill in this form.
- Do you have an unusual ability?
- Did you use to wear a uniform when you went to school?
- I went to the hairdresser’s yesterday, and I will have to go again.
- My hair is a complete disaster!
- We wanted to see the Queen, but there were too many people.
Phrasal Verbs in Spanish: Meanings and Examples
Relationship and Feelings
- Romper (relación) = To break up, to split up
- Recuperarse de = To get over, to recover from
- Deprimir = To get somebody down, to depress somebody
- Decepcionar = To let somebody down, to disappoint
- Desanimar = To put off, to discourage
- Derrumbarse (emocionalmente) = To break down, to collapse
Actions and Events
- Causar = To bring on/about, to cause
- Posponer = To put off, to postpone
- Tolerar = To put up with, to stand, to tolerate
- Subir (precios) = To put up, to raise
- Huir = To run away,
Mastering Passive Voice and Business Vocabulary
Mastering the Passive Voice
Rewrite the Sentences in the Passive Voice
Free samples of the product are being offered to customers.
Customers are being offered free samples of the product.
In my opinion, she should be given another chance.
A longer holiday has been given to the employees by the company.