Customer Complaints: Flight Disruptions and Order Issues
Flight Cancellation Complaint
From: Andrea Gil
To: Place On
Subject: Problems with my flight
Dear Sir/Madam,
I am writing to complain about a recent experience on one of your flights. On Friday, August 26, I was booked to travel on flight SI72736 from Seville Airport to the Canary Islands. I had a first-class ticket. However, two hours before the flight, I was informed that it had been cancelled. The reason given was that the plane had an engine failure, and no other plane was available at that time.
Essential English Vocabulary and Grammar for Beginners
Days of the Week
Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Months of the Year
January, February, March, April, May, June, July, August, September, October, November, December
Ordinal Numbers and School Subjects
1st = first, 2nd = second, 3rd = third, 4th, 10th = tenth
Subjects: Maths, Science, English, French, Music, History, Art, Computers, Geography, PE
To Be: Affirmative, Negative, and Interrogative
Affirmative: I am, you are, he is, she is, we are
Negative: I’m not, he is not, she
Read MoreEssential Vocabulary for Daily Life Situations
Job Hunting and Workplace Vocabulary
Getting a job: interview, salary, pension, application form, benefits, advertisement, qualifications, reference, apply, vacancy, experience, CV.
Talking about your work: do, as, for, in, earning, employed, from home, long hours, made redundant, pay rise, permanent, promoted, set up, temporary, the officer, training, unemployed.
Company Roles and Finances
Who works in a company: accounts manager, boss, chief executive, managing director, personal assistant, personnel
Essential Business Terms: English to Spanish Glossary
Essential Business Terms: English to Spanish
Income: Ingresos
Customers: Clientes
Personal Assistant (PA): Secretaria personal
Direct Mail: Correo directo
Television and Radio Advertising: Publicidad en televisión y radio
Free Samples of Gifts: Muestra gratuita de regalos
Website: Sitio web
Leaflets and Brochures: Folletos
Point-of-Sale Display: Punto de venta de visualización
Sponsorship: Patrocinio
Launch: Lanzamiento
Brand Awareness: Conocimiento de la marca
Focused On: Enfocar
Leaflets: Panfletos
Market
Read MoreEnglish Language Practice Exercises
English Test A
Item 1: Complete the Sentences
- A postman delivers letters.
- A shopkeeper sells things.
- An accountant looks after money.
- A barman serves drinks.
- A receptionist gives people information.
- An architect designs buildings.
- A pilot flies to different countries.
- A nurse looks after people in hospital.
- A journalist writes for a newspaper.
- An interpreter translates from one language to another.
Item 2: Write the Times
- It’s a quarter past nine (9:15).
- It’s twenty to five (4:40).
- It’s half past one (1:30).
- It’
English Grammar: Past, Present, Future, and More
Past Tense Verbs
Regular and Irregular Verbs:
- become – became (convertirse en)
- swim – swam (nadar)
- get – got (conseguir)
- win – won (ganar)
- write – wrote (escribir)
- drink – drank (tomar)
- drive – drove (conducir)
- forget – forgot (olvidar)
- run – ran (correr)
- make – made (hacer)
- be – was (I, He, She, It), wasn’t; were (You, We, They), weren’t (ser, estar)
- go – went (ir)
- think – thought (pensar)
- do – did (hacer)
- can – could / couldn’t (poder)
- see – saw (ver)
- have – had (tener)
- meet – met (conocer a alguien)