Practical Business English: Letters, Biographies & Dialogues
Job Application: Receptionist Position
I am writing to apply for the receptionist position at Cetursa Sierra Nevada, which I saw advertised on your website. I believe that my positive attitude, coupled with my experience working as a receptionist in other offices, makes me an excellent candidate for this role.
For the past seven years, I have worked as part of a great team at the front desk of a multinational corporation. I possess strong communication, organizational, and administrative skills. I
Read MoreEffective Complaint Letters: Resolve Customer Service Issues
This document provides examples of effective complaint letters and useful phrases to help you address customer service issues.
Complaint Letter 1: Newtown Sports Centre Experience
Dear Sir/Madam,
I am writing following a recent visit to the Newtown Sports Centre to express my disappointment with the service I received.
Key Issues Encountered:
- Staff Knowledge: Although the staff were generally polite and helpful, they seemed to lack basic sports knowledge. None of them could offer any advice on choosing
English Verb Tenses: Rules, Usage, and Examples
| TENSE | USE | KEY WORDS | EXAMPLES |
|---|---|---|---|
PRESENT SIMPLE (Add ‘-s’ for third person singular) (Auxiliary: do/does) |
|
| I often play football. He goes to the cinema once a week. Water boils at 100ºC. I don’t remember his name. |
PRESENT CONTINUOUS (‘to be’ in present + V-ing) |
|
| He |
Essential Business Terminology and Communication Samples
Understanding Educational & Professional Qualifications
This section clarifies common terms related to academic and professional achievements.
- Qualification: A certification obtained by passing exams or completing a course, demonstrating a specific level of skill or knowledge in a subject or field of study (e.g., university qualifications).
- To Qualify: To meet the required standard of ability or knowledge for a particular job, for example, by completing a degree course. (e.g., He qualified as an
Mastering French: Daily Life, Holidays & Essential Grammar
My University Residence Routine
I usually get up at seven o’clock. After breakfast, I go to university. After classes, I eat at the university canteen. In the afternoon, I go to the library to study for an hour. On Fridays, we go to concerts or movies. On Saturday mornings, we run errands for the week. In the evening, we go out for dinner and clubbing. On Sundays, I prefer to stay home and rest. On Monday, the routine begins again.
My Holiday Experiences
Summer Vacation Adventures
I’d like to share
Read MoreEssential Computer Vocabulary and Hardware Functions
Essential Computer Vocabulary
- Downloading music
- Making webpages
- Installing programs
- Creating programs
- Entertaining
- Sending and receiving emails
- Burning CDs
- Surfing the net / Browsing
- Word processing
Questions for Practice
- Have you ever downloaded music?
- Have you ever sent an email?
- How often (con qué frecuencia)?
Grammar Focus for Technology
Past Simple Tense
Structure:
- Play: played / didn’t play / Did you play?
- Write: wrote / didn’t write / Did you write?
Present Perfect Tense
Structure:
- I, You, We, They: have written