Achieving Excellence in Service Quality and Customer Satisfaction
The Core of Service Excellence: Reliability and Quality Dimensions
Service reliability is paramount, representing the performance of accurate and dependable service – it is the heart of excellence in service. When a company provides careless service, fails to avoid possible mistakes, or neglects to fulfill promises made to attract customers, it erodes customer confidence in its capabilities and undermines its chances of gaining a reputation for service excellence. From the customer’s viewpoint,
Read MoreRationalism and Empiricism: Core Philosophical Concepts
Philosophical Orientations of Knowledge
Rationalism
Radical Rationalism
Radical Rationalism defends that only reason provides valid knowledge. Its proponents reject sensory knowledge, believing it to be deceptive, showing only appearances and never true reality. Radical rationalists tend to hold innatist positions, asserting that reason is the fundamental basis of knowledge and that certain components of knowledge are proven a priori (before experience).
Moderate Rationalism
Moderate Rationalists acknowledge
Read MorePakistan’s Constitution: Key Institutions and Features
Federal Shariat Court
Under the presidential order in 1980, a court was constituted and given constitutional status later on. The Federal Shariat Court has jurisdiction to introduce Islamic principles in a statute as contained in the injunctions of Islam. It can give its opinion to the government concerned about an existing statute.
Relevant Provisions
Article 203.
Composition
The Federal Shariat Court consists of eight Muslim judges, including the Chief Justice. They are appointed by the President of
Read MoreSpanish Colonization: The Encomienda System in the Americas
The encomienda was a characteristic institution of the Spanish colonization of America and the Philippines. It was established as a right granted by the King in favor of a Spanish subject (encomendero) with the aim of receiving tribute from the indigenous people. In return, the encomendero was responsible for the welfare of the indigenous population, including their spiritual and earthly well-being, ensuring their maintenance, protection, and Christian indoctrination.
However, there were abuses by
Read MoreTechnological Strategy & Organizational Innovation
Technological Functions
Technological Surveillance Outcomes
- Technology update.
- New technological opportunities: new products, new processes, technological alliances.
Technological Surveillance Tools
- Patent analysis
- Bibliometrics/Scientometrics
- Reverse engineering
- Technological benchmarking
- Internet
- Technologist networks
- Industry/technology/trade fairs or meetings
- User workshops
- Creativity sessions
- Technology forecast sessions
The Strategy
Technological Choice
- Current technological situation analysis: formulate technological
Key Terms in Modern History and Global Affairs
Key Terms: Post-War Spain & Transition
- Nacionalcatolicismo: The alliance between the Francoist regime and the Catholic Church, which granted legitimacy to the regime while restoring the Church’s privileges.
- Hendaye Meeting: A meeting between Francisco Franco and Adolf Hitler in October 1940, which discussed the possibility of Spain’s direct involvement in World War II.
- Referendum: A direct vote by the electorate on a proposal, law, or political issue, often used to ratify a state decision.
- Development
Optimizing Athletic Performance: Key Training Methods
Split Training Systems
Split training systems involve the fragmentation of effort to achieve a higher training volume and a faster rate, leading to less fatigue. Resistance training should be incorporated throughout an athlete’s life and during the training season, starting with aerobic endurance before progressing to anaerobic work. Progressing to interval training is included within aerobic training, although in some cases it may also have anaerobic characteristics.
Interval Training
An athlete can
Read MoreAuguste Comte’s Positivism: Philosophy & Stages
Auguste Comte and Positivism
Auguste Comte, born in Montpellier, denied violence and defended the need “to consolidate all power in the hands of those who possess it, no matter who,” provided it aligned with the progressive ideals of the Enlightenment, and not with monarchical reaction.
Comte’s Philosophical Stance
Under the impact of the French Revolution, Comte came into contact with utopian socialism and eventually became pragmatic. He distinguished between two interpretations of the dialectic:
Read MoreBuilding Material Specifications and Site Management
Legend: Building Component Attributes
- Name of Component
- Material Description
- Purpose of Item
- Properties of Item
- Degradation Mechanism: Does this material degrade? If yes, by what mechanism?
- Installation and Fixing Issues
- Item Procured From
- Item Delivered to Site By
- Potential Defects on Arrival: When this material arrives on site, what defects may be detected?
- On-Site Storage: How is this material stored on site?
- Ordering Information: Information required to place an order.
- Alternate Material: Name one alternate
Interwar Period: Rise of Totalitarian Regimes & Global Crises
The Interwar Period: Totalitarianism & Global Crises
The Roaring Twenties & Economic Recovery
- League of Nations: Established for international cooperation.
- International Relations: Remained tense despite efforts.
- Pact of Locarno: Aimed to normalize post-WWI relations.
- Economic Recovery: Significant growth in many nations.
- Industrial Development: Rapid expansion of industries.
The Abrupt End to Prosperity: 1929 Crisis
The global economy experienced rapid growth, fueled by financial speculation. People
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