Windows OS Troubleshooting and System Management
1. What are two features of the active partition of a hard drive? (Choose two.)
- The active partition must be a primary partition.
- The operating system uses the active partition to boot the system.
2. Which Windows administrative tool displays the usage of a number of computer resources simultaneously and can help a technician decide if an upgrade is needed?
Performance Monitor
3. A Windows computer locks with a stop error during startup then automatically reboots. The rebooting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?
In Safe Mode use the Advanced Startup Options menu to disable the auto restart function.
4. What are two functions of an operating system? (Choose two.)
- controlling hardware access
- managing applications
5. What two terms can be used to describe the Windows Virtual PC? (Choose two.)
- hypervisor
- Virtual Machine Manager
6. A technician has loaded an incorrect video driver on a Windows 7 computer. How can the technician revert to a previous driver?
Select the video adapter card Properties in Device Manager, select the Driver tab, and click Roll Back Driver.
7. Which two Windows utilities can be used to help maintain hard disks on computers that have had long periods of normal use? (Choose two.)
- Disk Cleanup
- Disk Defragmenter
8. Which command is used from the Windows command prompt to schedule a program to run at a specific time?
AT
9. A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly after the upgrade. What can the user do to fix this problem?
Run the programs in Compatibility Mode.
10. A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?
Reinstall the application. Then, run the uninstall program.
11. Which Windows 7 feature allows a user to view the contents of the desktop by moving the mouse to the right edge of the taskbar?
Aero Peek
12. A computer with the Windows 7 operating system fails to boot when the system is powered on. The technician suspects that the operating system has been attacked by a virus that rendered the system inoperable. What measure could be taken to restore system functionality?
Use a system image that was created prior to the failure to restore the system.
13. After upgrading a computer to Windows 7, a user notices that the UAC (User Account Control) panel appears more frequently. How can the user reduce the frequency with which the UAC appears?
Lower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control panel.
14. How much RAM can theoretically be addressed by a 64-bit operating system?
128 GB or more
15. What is the term for the ability of a computer to run multiple applications at the same time?
multitasking
16. A Windows XP system is unable to boot properly. What is the procedure to use to boot this system into Safe Mode?
Reboot the system, press and hold F8 until a menu is displayed, and then choose Safe Mode.
17. A technician has installed a new video driver on a Windows XP computer and now the monitor shows distorted images. The technician needs to install a different video driver that is available on a network server. What startup mode should the technician use to access the driver on the network?
Safe Mode with Networking
18. A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS without losing user data. Which course of action should be taken to upgrade the file system to NTFS?
Run the CONVERT.EXE utility to convert the file system to NTFS.
19. To which category of hypervisor does the Microsoft Virtual PC belong?
Type 2
20. A college uses virtualization technology to deploy information security courses. Some of the lab exercises involve studying the characteristics of computer viruses and worms. What is an advantage of conducting the lab exercises inside the virtualized environment as opposed to using actual PCs?
Virus and worm attacks are more easily controlled in a virtualized environment, thus helping to protect the college network and its devices from attack.
21. What are two advantages of the NTFS file system compared with FAT32? (Choose two.)
- NTFS provides more security features.
- NTFS supports larger files.
22. Which two statements are true about restore points? (Choose two.)
- They are useful to restore the computer to an earlier time when the system worked properly.
- They contain information about the system and registry settings that are used by the Windows operating system.
23. A user notices that a PC is running slowly and exhibits a delayed response to keyboard commands. What is a probable cause of this symptom?
A process is using most of the CPU resources.
24. What would be the result of having a corrupt Master Boot Record?
The operating system will fail to start.
25. A technician has installed new video drivers on a Windows XP computer and now the monitor shows distorted images. What startup mode can the technician use to access a new driver on the network?
Safe Mode with Networking Support
26. Which mode allows applications that are not compatible with the current operating system to run in an environment that simulates an earlier operating system?
compatibility mode
27. Which operating mode is used by Windows XP to run a DOS application?
virtual real mode
28. A technician has a computer that is unable to boot Windows XP properly. The technician has decided that it is necessary to attempt a repair of XP. Which utility will be run if the technician selects Repair XP from the XP boot disk?
Recovery Console
29. Once minimum hardware requirements are satisfied, where should a technician look to determine if the computer hardware has been tested with Windows XP?
the Windows XP Hardware Compatibility List
30. A technician has finished installing Windows XP. What should the technician do to verify that all hardware has been installed correctly?
Use the Device Manager utility to ensure that all the devices are operational.
31. A user decides to install a new version of Windows Vista but needs to retain the configurations and customizations of the current Windows XP operating system. Which software can be used to achieve this?
Windows User State Migration Tool
32. Which two operating systems can function correctly on a system with 64 MB of RAM? (Choose two.)
- Windows XP Home
- Windows XP Professional
33. Which registry file contains information about the hardware and software in the computer system?
HKEY_LOCAL_MACHINE
34. What are two features of the Microsoft Management Console (MMC)? (Choose two.)
- It organizes operating system snap-ins.
- It can be used to create customized MMCs.
35. When troubleshooting a printer problem, a technician finds that the operating system was automatically updated with a corrupt device driver. Which solution would resolve this issue?
Roll back the driver.
36. Which directory contains Windows XP OS system files?
C:WINDOWS
37. A company with 40 computers needs to reduce repair costs, decrease downtime, and improve reliability. Which task will meet these needs?
Develop a preventive maintenance plan.
38. Which set of guidelines is used to ensure that programmers develop applications that are compatible with an operating system?
API
39. A technician thinks that the file system on a computer has a problem because Windows XP is reporting data integrity issues. Which Windows XP utility will check the file system for errors?
Chkdsk
40. How much RAM can be addressed by a 64-bit operating system?
128 GB or more
41. When a computer boots from the Windows Vista disc, which three functions are performed if the Custom (advanced) option is selected? (Choose three.)
- Changes to disk partitions can be made.
- A clean copy of Windows Vista is installed.
- The location of the Windows installation can be selected.
42. What is the term for the ability of an operating system to run multiple applications at the same time?
multitasking