Sony Projectors: The Ultimate Home Entertainment Experience

Sony Corporation of America

550 Madison Avenue,

New York, NY 10022-3211

October 20, 2015

Billy Beer-Head

11 Upper Cibolo Creek Rd,

Boerne, TX 78006

Dear Mr. Beer-Head:

We at Sony would like to extend our deepest condolences. It is unfortunate to have a product fail to perform during a critical moment such as the Super Bowl. That said, Sony can only offer refunds in cases of faulty workmanship or damages during shipping.

However, our records indicate you have been a loyal customer for years without any issue. To reward such loyalty, we would like to offer you a deal on our newest line of projectors. A projector-based entertainment system provides a strong alternative compared to traditional televisions for the following reasons:

1. Immersive Viewing Experience

Projectors will give you more screen space, allowing you to become fully immersed in whatever you are watching. As a result, your living room may become the de-facto place to view all major sporting events.

2. Home Theater Experience

Ditch the theaters. Sony’s projectors can provide a similar experience to movie theaters without paying expensive ticket prices and concessions.

3. Flexible Screen Options

Projectors afford more options in selecting a screen type. You can choose a theater-like ceiling recessed type, or you can simply use your wall and have your display be as strong as your house.

In addition to this letter and coupon code, Sony would also like you to have the remote you sent us. If you do choose to buy another Sony product, you will be happy to know that the remote can be used as a backup. We hope that you will consider purchasing a projector by Sony. If you have any further questions, feel free to stop by our many retail locations so that a sales representative can assist you in person.

Sincerely,

Devin Gantt

Quality Assurance Manager at Sony