Roles and Responsibilities in Information Technology

Network Administrator

Business Analyst, IT
Work with business leaders and planners to develop processes and systems that implement business strategy and goals. Knowledge of business planning, strategy, process management, and technology. Can deal with complexity. See the big picture but work with details. Strong interpersonal and communications skills needed.
Systems Analyst
Work with users to determine system requirements, design and develop job descriptions and procedures, help determine system test plans. Strong interpersonal and communication skills. Knowledge of both business and technology. Adaptable.
Programmer
Design and write computer programs. Logical thinking and design skills, knowledge of one or more programming languages.
Test QA Engineer
Develop test plans, design and write automated test scripts, perform testing. Logical thinking, basic programming, superb organizational skills, eye for detail.
Technical Writer
Write program documentation, help-text, procedures, job descriptions, training materials. Quick learner, clear writing skills, high verbal communication skills.
Tech Support Engineer
Helpc users solve problems, provide training. Communications and people skills. Product knowledge. Patience. 5
      Network Administrator
Monitor, maintain, fix and tune computer networks. Diagnostic skills, in-depth knowledge of communication technologies and products.
System Administrator
Monitor, maintain, fix and tune computer, servers and related infrastructure. Diagnostic skills, in-depth knowledge of system technologies and products.
Database Administrator
Monitor, maintain, fix and tune databases. Diagnostic skills, in-depth knowledge of database technologies and products.
IT Consultant
Wide range of activities: programming, testing, database design, communications and networks, project management, security and risk management. Quick learner, entrepreneurial attitude, communication and people skills. Respond well to pressure. Particular knowledge depends on work.
Technical Sales
Sell software, network, communications and consulting services. Quick learner, knowledge of product, superb professional sales skills.
IT Project Manager
Initiate, plan, manage, monitor and close down projects. Management and people skills, technology knowledge. Highly organized.
IT Manager / IT Team Lead
Manage teams of technical workers and manage the implementation of new systems. Management and people skills, critical thinking, very strong technical skills.
Business Intelligence Analyst
Collaborate with cross-functional teams on projects, analyze organizational data. Excellent analytical, presentation, collaboration, database, and decision-making skills.
                6

Chief Technology Officer (CTO)
Evaluates new technologies, new ideas, and new capabilities and identifies those that are more relevant to the organization. The CTO’s role requires deep knowledge of information technologies and the ability to envision and innovate for the organization.
IT Operations
Manages the computing infrastructure, including individual computers, on-premise or cloud-based server farms, networks, and communications equipment. This group includes system and network administrators and cloud engineers.
Development
Manages the process of creating new information systems as well as maintaining existing ones.
Outsourcing and Procurement
Leads relationships with vendors, including the search for new ones, the negotiations, and the outsourcing agreements for equipment, applications, or other services if present.
Chief Information Security Officer (CISO)
Manages security for the organization’s information systems and information. Not to be confused with CSO (physical security).
Chief Data Officer
Protects data and information assets by establishing data standards, data management practices and policies, and provide all the means for organization-level data analysis.

, maintain, fix and tune computer networks. Diagnostic skills, in-depth knowledge of communication technologies and products.

System Administrator

Monitor, maintain, fix and tune computer, servers and related infrastructure. Diagnostic skills, in-depth knowledge of system technologies and products.

Database Administrator

Monitor, maintain, fix and tune databases. Diagnostic skills, in-depth knowledge of database technologies and products.

IT Consultant

Wide range of activities: programming, testing, database design, communications and networks, project management, security and risk management. Quick learner, entrepreneurial attitude, communication and people skills. Respond well to pressure. Particular knowledge depends on work.

Technical Sales

Sell software, network, communications and consulting services. Quick learner, knowledge of product, superb professional sales skills.

IT Project Manager

Initiate, plan, manage, monitor and close down projects. Management and people skills, technology knowledge. Highly organized.

IT Manager / IT Team Lead

Manage teams of technical workers and manage the implementation of new systems. Management and people skills, critical thinking, very strong technical skills.

Business Intelligence Analyst

Collaborate with cross-functional teams on projects, analyze organizational data. Excellent analytical, presentation, collaboration, database, and decision-making skills.

Business Analyst, IT
Work with business leaders and planners to develop processes and systems that implement business strategy and goals. Knowledge of business planning, strategy, process management, and technology. Can deal with complexity. See the big picture but work with details. Strong interpersonal and communications skills needed.
Systems Analyst
Work with users to determine system requirements, design and develop job descriptions and procedures, help determine system test plans. Strong interpersonal and communication skills. Knowledge of both business and technology. Adaptable.
Programmer
Design and write computer programs. Logical thinking and design skills, knowledge of one or more programming languages.
Test QA Engineer
Develop test plans, design and write automated test scripts, perform testing. Logical thinking, basic programming, superb organizational skills, eye for detail.
Technical Writer
Write program documentation, help-text, procedures, job descriptions, training materials. Quick learner, clear writing skills, high verbal communication skills.
Tech Support Engineer
Helpc users solve problems, provide training. Communications and people skills. Product knowledge. Patience. 5
      Network Administrator
Monitor, maintain, fix and tune computer networks. Diagnostic skills, in-depth knowledge of communication technologies and products.
System Administrator
Monitor, maintain, fix and tune computer, servers and related infrastructure. Diagnostic skills, in-depth knowledge of system technologies and products.
Database Administrator
Monitor, maintain, fix and tune databases. Diagnostic skills, in-depth knowledge of database technologies and products.
IT Consultant
Wide range of activities: programming, testing, database design, communications and networks, project management, security and risk management. Quick learner, entrepreneurial attitude, communication and people skills. Respond well to pressure. Particular knowledge depends on work.
Technical Sales
Sell software, network, communications and consulting services. Quick learner, knowledge of product, superb professional sales skills.
IT Project Manager
Initiate, plan, manage, monitor and close down projects. Management and people skills, technology knowledge. Highly organized.
IT Manager / IT Team Lead
Manage teams of technical workers and manage the implementation of new systems. Management and people skills, critical thinking, very strong technical skills.
Business Intelligence Analyst
Collaborate with cross-functional teams on projects, analyze organizational data. Excellent analytical, presentation, collaboration, database, and decision-making skills.
                6

Chief Technology Officer (CTO)
Evaluates new technologies, new ideas, and new capabilities and identifies those that are more relevant to the organization. The CTO’s role requires deep knowledge of information technologies and the ability to envision and innovate for the organization.
IT Operations
Manages the computing infrastructure, including individual computers, on-premise or cloud-based server farms, networks, and communications equipment. This group includes system and network administrators and cloud engineers.
Development
Manages the process of creating new information systems as well as maintaining existing ones.
Outsourcing and Procurement
Leads relationships with vendors, including the search for new ones, the negotiations, and the outsourcing agreements for equipment, applications, or other services if present.
Chief Information Security Officer (CISO)
Manages security for the organization’s information systems and information. Not to be confused with CSO (physical security).
Chief Data Officer
Protects data and information assets by establishing data standards, data management practices and policies, and provide all the means for organization-level data analysis.

 Technology Officer (CTO)

Evaluates new technologies, new ideas, and new capabilities and identifies those that are more relevant to the organization. The CTO’s role requires deep knowledge of information technologies and the ability to envision and innovate for the organization.

IT Operations

Manages the computing infrastructure, including individual computers, on-premise or cloud-based server farms, networks, and communications equipment. This group includes system and network administrators and cloud engineers.

Development

Manages the process of creating new information systems as well as maintaining existing ones.

Outsourcing and Procurement

Leads relationships with vendors, including the search for new ones, the negotiations, and the outsourcing agreements for equipment, applications, or other services if present.

Chief Information Security Officer (CISO)

Manages security for the organization’s information systems and information. Not to be confused with CSO (physical security).

Chief Data Officer

Protects data and information assets by establishing data standards, data management practices and policies, and provide all the means for organization-level data analysis.