Key Concepts in Business and Human Resources
What presents a flowchart of structural content type?
Only the various units that make up the company.
What do you mean by the Taylorist model of human resources?
To maximize the synergies between man and machine to obtain peak performance.
What is the key to personal and direct communication with external customers?
Effective listening.
5 Phases of Any Project
- Planning
- Organization
- Execution
- Coordination
- Control or Evaluation
McGregor’s Theories X and Y of the Worker
- Theory X: The worker responds to controls and punishment from their boss.
- Theory Y: People are responsible and active by nature, performing their tasks to achieve personal and social goals.
Institutional Leadership Characteristics
- The leader wants to remain anonymous and encourages participation.
- Delegates important work.
- Receives recognition from others.
What is the role of middle management in encouraging upward communication?
The mediator passes the group’s needs and concerns to superiors.
What leadership approach seeks personality types and styles contributing to effectiveness and success with subordinates?
The effective leadership school.
How do you motivate the consultative leader or facilitator?
By inquiring about the team so they feel known. Appreciate reports and advice given by the team.
Groups According to Their Degree of Interaction
- Primary: Family, friends.
- Secondary: Working groups formed around the achievement of a goal.
Meeting the needs of esteem, self-reliance, and respect for others is part of which entrepreneurial motivation theory?
Maslow’s pyramid.
What is frustration?
It is the emotional distress caused by the inability to achieve something.
Who makes up the Clover Organization?
- Senior management
- Workers who make up the core of the company
- Temporary workers
- Subcontractors
- Customers
Situational Leadership Approach
This approach maintains that leadership success depends on balancing direction and support, defining roles and tasks, explaining how to perform them, encouraging participation, and supporting the group.
Indefinite Development Contract
This contract was created in 1997 as a political formula to overcome employer reluctance to hire workers indefinitely. This employment policy goal is achieved by defining the contract’s subjective scope, broadly targeting two groups: unemployed and temporary workers. With the 2010 reform, the personal scope of this contract was extended to almost all types of workers. The main feature that differentiates a permanent contract from a “normal” one is the compensation for a particular type of dismissal, specifically improper dismissal. Normally, this is 45 days per year worked up to a maximum of 42 months, while for the Indefinite Development Contract (CFCI), it is 33 days per year worked up to a maximum of 24 months. This measure is intended to encourage permanent contracts by presenting less severance risk to the employer.
Labor Dispute Resolution Procedure
Where can workers go in a labor dispute procedure? First, reconciliation should be sought (in bodies like IMAC, SEMAC, CEMAC, etc.) or a prior administrative complaint filed (in case of conflict with the Public Administration, before the public agency to be sued).
If no agreement is reached at this prior stage, judicial bodies of the social order will be resorted to, in the following order:
- Social Courts: First instance for resolving conflicts.
- Social Chamber of the Superior Courts of Justice: Second instance, appeal for review (recurso de suplicación).
- Social Chamber of the Supreme Court: Decides on appeals and appeals for the unification of doctrine.
On the other hand, the Social Chamber of the Audiencia Nacional hears disputes in the first degree. Its decision can be appealed before the Supreme Court (TS).