et
WHAT ARE ETIQUETTE AND PROTOCOL?
promote thoughtfulness, good manners, respect, politeness and consistency in communication,
can empower (business) people with critical skills,
enhances customer and staff relationships (behaviour breeds behaviour), lubricant,
helps executives handle themselves effectively and confidently,
etiquette helps make international relations more efficient,
events and actions proceed in an orderly manner.
IMPORTANCE OF PROTOCOL
a form of protection
a means of establishing relationships and keeping them working
a tactical ‘weapon’
CODE OF BEHAVIOUR
the rules of social interaction, good breeding, politeness and attentiveness
written and unwritten rules
influenced by law morality social conventions
aim is to make life more pleasant in small or large
communities and in society at large.
DEFINING ETIQUETTE AND PROTOCOL
both are the norms and the culture of one country
to a certain extent they are synonyms; how to do things in the correct way
both about formal things; the way how to appear, how to behave in different situations, to show respect to other people
etiquette the concept behind, but also the result of the adoption of protocol
ETIQUETTE
the prescribed guide for socially and culturally acceptable conduct (behaviour) or action (good breeding).
derives from the french phrase meaning ‘card’ or ‘placard’.
today – guidelines of social interaction.
in protocol – rules for rank ordering individuals.
PROTOCOL
in protocol – rules for rank ordering individuals.
original meaning: ‘stuck in the front of the document’.
collection (written or unwritten) of the forms of ceremony and etiquette accepted by high ranking government officials, diplomats and dignitaries around the world.
LEVELS OF PROTOCOL
state protocol – rules governing the procedures of national events
diplomatic protocol – rules governing the procedures and actions of diplomatic relations
company protocol – rules governing the international relationships and activities of companies
SOCIAL INTERACTION
a dynamic, changing sequence of social actions between individuals (or groups) who modify their actions and reactions according to those of their interaction partner
categories of social interaction: Accidental, repeated, regular, regulated
Components of social interaction: attitude, behaviour, formative influences
DEFINITION OF MANNERS: Set a standard of behaviour; Acknowledgement of the rights of others; Indication of the level of refinement;
No manners: offensive behaviour, abusive language, impolite & vulgar expletives (swear words);
Based on ethical principles – standard of behaviour expected from others (just, honest, courageous, temperate)
ELEMENTS OF BEHAVIOUR
Fundamental elements of behaviour (FE), Latent elements of behaviour (LE), Performative (active) elements of behaviour (PE).
Performative (active) elements of behaviour (PE). result of centuries long development, not static even today – changes related to technological development and changes in lifestyle.
Drawbacks: A repressive code – people cannot be themselves
FUNDAMENTAL ELEMENTS OF BEHAVIOUR
mutual respect or showing concern for other people (Dale Carnegie: How to Win Friends and Influence People) being assertive – expressing opinions or desires strongly and with confidence, so that people take notice saving face;being moderate – no extreme behaviour; being modest – unpretentious; being open minded; attitude; behaviour.
ATTITUDE & BEHAVIOUR
Attitude influenced by family background, work and social environment, culture and moral strength.
Behaviour – the manifestation of a person’s attitude
LATENT ELEMENTS OF BEHAVIOUR
Appearance, style ;Attentiveness ;Character; Obligingness; Conscience; Propriety of conduct; Punctuality; Self-control; Humility.
CHANGING ONE’S CHARACTER
Practicing appropriate behaviour patterns, Raising awareness of the appropriate patterns, Elements of character: attitude towards work, possessions and other people, intellect, willpower, honesty and sociability
PERFORMATIVE ELEMENTS OF BEHAVIOUR – PE
Introduction, Hand shaking, Hand kissing, Greeting, Bowing, Addressing people, Conversing
Official entertaining. Invitations. Formal attireHelp achieve policy objectives, Enlarge network of acquaintances, Develop satisfactory relationships
Steps in planning: Selecting the date, the place, the time, Putting together the guest list, Writing the invitations, Deciding on the dress code, Planning the menus, Writing the toasts, Planning after-dinner entertainment
Guest of honour — choice of several dates, Not to conflict withprevious appointment,national holiday
Official dinners start at 8 p.m., Official lunches start at 12.30 p.m.
No. of guests depends on importance of the guest of honour, type of function, seating arrangement
In honour of
The Governors of the United States and their Wives
The Vice-President and Mrs Mahoney request the pleasure of the company of Mr and Mrs Kettering Davis
at dinner
On Thursday, the 26th February
at eight o’clock
The John Quincy Adams Room Department of State
Black Tie R.s.v.p. Twenty-second and E Streets, Northwest
Dr. and Mrs. Smythe-Compton
Regret that because of their absence
from the country
they will be unable to have the honour of accepting the kind invitation of
The President and Mrs. Jefferson
to dinner
on Thursday, 10th June