Effective Oral Communication Skills
Oral Communication and Its Techniques
Oral communication uses spoken language to transmit messages. It is used to give instructions, organize tasks, and participate in meetings.
It is very important in companies, as it helps ensure smooth operations and achieve expected objectives.
Techniques and Strategies
Location of Communication
The sender does not always choose the topic and how to communicate it. Consider the company’s objectives, the number of recipients, their knowledge of the subject, and the time available.
The Message and Its Challenges
For communication to be effective, it is important that the sender is genuinely interested in communicating the message and that the receiver feels involved. It is normal for a person to be nervous when speaking in public, often due to lack of practice or confidence.
The Receiver
The receiver’s characteristics (culture, age, sex, motivations) influence how the message content is received. The receiver’s attitude is crucial for effective reception (e.g., paying attention, allowing the speaker to finish, knowing how to ask questions).
Exhibition Strategies
Good vocalization and pronunciation are key. Speak slowly and pause to allow the receiver to follow. Strategies include:
- Briefly explain the points to be covered.
- Maintain eye contact with the audience.
- Engage the audience.
- Use supportive body language.
- Follow a logical order in explanations.
- Utilize audiovisual aids.
- Use relevant anecdotes, avoid clichés.
- Accept comments and constructive criticism, avoiding confrontation.
- Conclude with a summary or conclusions.
Assertive Communication Strategies
Assertiveness is a communication method aimed at expressing what you want or think while respecting the rights and opinions of others. Expressing our opinions while respecting others’ rights and opinions fosters mutual respect in future interactions.
1. Broken Record Technique
Consists of repeating what you want or don’t want, or what you think, so the speaker understands your position and a reasonable compromise can be reached.
2. Negative Assertion
Consists of responding to criticism by acknowledging any truth in it, which can disarm the critic.
3. Creating Confusion
Involves creating doubt in the person making a criticism, especially when you know you are right, putting them in a state of unease until they realize their attack is ineffective.
4. Negative Inquiry
Consists of responding to criticism by asking for clarification. It is used when someone criticizes you or something you’ve done, but doesn’t clearly explain what is wrong.
Forms of Oral Communication
Telephone Communication
Telephone conversation is more challenging because we cannot see the sender; we miss gestures, and there can be interferences, environmental noise, distortion, etc. Use short sentences and ask questions to ensure the receiver has understood the message correctly.
The Interview
It is used by companies to find employees and assess employee motivation. It is used by employees to find a workplace. It typically consists of a question-and-answer session where the interviewer usually leads. It is important to prepare for the interview.