List the identified two causes of unsatisfactory results commonly found in building and construction. *Poor management and work environment, inadequate resources and equipment, poor working conditions, unclear or lack of benchmark.People factor, lack of training and/or communication.B. Describe the sources of data used to identify defects.*The standards against which conformity is measured can take a range of forms. The most common source for the reference standards is usually the contract technical specification. Other standards against which conformity is measured would often be referenced in this document and may include any of the following:*contract documents/specification generally*contract drawings*approved workshop drawings and/or calculations*approved technical details/procedures*approved samples and/or prototypes *regulatory requirements*Australian standards*international standards *standard specifications*manufacturers’ recommendations.Describe the process that will enable continuous improvement in quality outcomes.*Conduct periodic and scheduled inspections against established criteria identify opportunities for improvement, and practicing the PDCA (Plan, Do, Check, Act) cycle.*Plan: Identify the problem or the issue.  Perceive the final outcome.  Gather the required data to achieve that outcome.*Do: Conduct the action. Make the improvements. Implement the changes.*Check: Review the actions, improvements and changes.  Are they all positive? Were there any negative consequences?*Act: Document the improvements. Lock in the changes. If there were any negatives, conduct the planning process again.Describe how you will conduct inspections of quality processes.(ITP)*Supervision of the ITP process, which are as follow:*Make a list of all the critical points in each job and what needs to be done to inspect it. For each inspection, include Definable Features of Work (DFOW). This is an explanation of the particular features of each inspection and the steps which need to be followed. It’s also important that it follows the same sequence that’s described in the Work Methods Statement. This ensures that the job is done right and inspected correctly every time.*Be clear about who is responsible for specific inspections before you begin your project. There’s already enough happening on-site for further confusion. Having this information displayed clearly on the ITP will solve this problem and ensure your ITP is carried out efficiently.

Describe, by way of one example, how you will maintain a quality management system that enables you to effectively record and communicate ‘quality issues’ and ‘quality outcomes’ to various higher project authorities and various stakeholders?*Atmospheric above ground storage tank requirements normally are applied for inspection and test plan in manufacturing shop as well as site erection.Inspection points such as:*Selection of the spot radiographs, DP & MP test as per codes.*Inspection of tank gauging equipment.*Checking welding material electrodes.*Need to be witnessed, checked, monitored, recorded and reviewed. Documentation of this ITP process and collection of evidence and results clearly represents and communicates to higher project authorities and stakeholders the diligence and care you take in maintaining quality control.What would a professional builder do to ensure continuous quality improvement throughout the project life cycle?*Benchmarks, toolbox talks, new tradesmen, work off a test unit.*Establish and supervise benchmarks of quality.*Quality Management includes standards for project processes, product functionality, regulatory compliance requirements, project deliverables or project management performance.*The practice of Quality Control focuses on areas such as:*Prevention – Keeping errors out of the process*Inspection – Keeping errors out of the hands of the customer*Tolerances – The degree to which results are within an acceptable range The main outcomes of quality control activities include: *Acceptance decisions – Decisions as to whether the products or services are accepted or rejected*Rework – Actions taken to correct rejected products or services*Process adjustments – Action taken to correct or prevent future quality problems.Explain how a professional builder will use the identified and documented lessons learned (‘good and bad stuff’) in future projects.*Everything learned from previous projects, whether they were successes or failures can teach a project manager important lesson.*Lessons Learned are identified at the end of each stage of the project and collected for cumulative analysis.*At the beginning of a project, a builder should refer to such documentation to gain insights of which lessons are consistently applied by other similar projects, knowing what went right and wrong, what should be done differently, and what would you recommend to others. *Then the builder can use these insights to better plan and implement efficient quality control for the current project.