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Posted on Dec 1, 2022 in Training and Employment Advise
2.Types
of communication: KISS (keep it short and simple ) Verbal communication
refers to the form of communication in which message is transmitted verbally. is
the first step in an international transaction. Make sure that the other part understand what
we are trying to say. The difference between verbal and
no verbalcommunication is that
we can
control the former.
Oral communication is when spoken
words are used. It is further divided into face to face orothers ( radio, telephone) Oral communication
is influenced by tone, volumen, speed and clarity.
ADVANTAGES:
Quick feedback, By reading facial expressions we are able to see if someone is
trustworthy.
DISADVANTAGES: No time to think
deeply, We can feel intimidated by the other part.
Written communication: written
signs or symbols are used. It is influenced by the vocabulary, gramar, style
and clarity
. Internal written
communication: Notes, reports
External written communication: Email,
letters,
ADVANTAGES: Plenty of time to revise the message before it is
sent. Allows the receiver to fully understand the content as well as sending an
appropiate feedback.
DISADVANTAGES:
Does not bring an instant feedback, Takes more time to compose the message
and it troubles some people with writing skills.
Formal
communication: Some situations require the proper tone and words,
especially when talking to people that are in higher work positions.
Informal
communication: people usually use this when they have a good relationship
and they know each other for a long period of time. Informal communication does
not follow authority lines and it helps in building relationships.
Internal communication : It
takes place inside the company, this means, among the members of the different
departments .
VERTICAL: Downward:
From the top to the bottom. ,Upward:
From the bottom to the top.
HORIZONTAL:
This sort of communication takes place between members of the same level
position (co-workers).
External communication:It
takes place outside the company, usually when trying to reach companies around
the world and making business with them
. Entry communication: It is born
outside the company and it spreads inside .
Exit communication: It is
born inside the company and it spreads outside.
Non verbal
communication: is the sending or receiving of wordless messages. is all
about the body language speaker. It has to be a match between verbal and non
verbal communication. It helps receiver to interpretate
the message reflecting the situation more accurately. 3 ELEMENTS:
Appearance: People
usually trust what they see with their own eyes, so in order to give the proper
message we have to take care about the details.
Body language: refers to various forms of
non-verbal communication, where in a person may reveal clues as to some
unspoken intention or feeling through their physical behaviour. It is a
powerful tool to help you emphasise the important points in your speech .
Gestures: A movement of a part of the body
(usually hands or head) in order to express a meaning.
Posture: Sit down
rules. Sit down properly. Do not lay in the chair. Hands on the table.
Smile:The
warmth of your smile will not only warm the other part to you, but will
transfer into your voice.smiling will
make you appear self-assured and in control.
Eye contact:Make eveyone feel you
are speaking to them. Not having direct contact is cosidered frown upon unless
there is any reason. Eye contact is further divided in social look, intimate
look and look of power.
Social look: When the look in your eyes is
pointing under the eyes of the other part a social atmosphere is created.
Intimate
look: This look takes place between the eyes and the chest in short
distances and between the eyes and the
legs in long distances.
Look of power:
we create a threatening atmosphere and the other part notice that you are being
serious.
Being
expressive:
means showing what someone thinks or feels. You have to take into account that
the other party will look at you when you are speaking, so let both your face
and your body help impart your message. Hand
movements:. the purpose of our hands is to use them properly . They must be opened and we have to
then to express ourselves. Mirroring:is the behavior in which one person
subconsciously imitates the gesture speech pattern, or attitude of another.
Mirroring often occurs in social situationsBad
habbits:Human brain is a complicated tool sometimes.
Before we actually know someone, our brain relies on snap judgements to try to
categorize anticipating how we should react. Explamples: Leaning back
too much ,Leaning forward , Breaking eye contact too soon, Nooding too much. Pointing
with your hands, Fidgeting, Staring. Sounds:.
Based in the tonality and other aspects of our voice to influence the way
somebody takes on board the information we are telling them. Tonalty:
The meaning of any communciation is more about the tonalty that the actual
words. This is why sometimes, the same words cab be taken as a joke or a
serious statement. Tonalty is also important in keeping people interested. Speed
of talking: It is important to understand that speed is something to
take into account when talking, especially in specific topics. In business
meetings try to adjust your speed
