An e-mail introducing yourself
         To:    All employees
    From:    Lorena Camara
Subject:    Nice to meet you

Hello everyone,

My name is Lorena Cámara, and I am the new administrative assistant.  I´m 19 years old and i´m originally from Cornwall.  My previous job was with an engineering company near London.   I´m looking forward to meeting you all and working with you.

Best wishes,

An e-mail providing directions to a meeting
         To:    Mr Sanz
    From:    Lorena Camara
Subject:    Meeting-23rd September

Dear Mr Sanz,

I´d like to confirm our meeting on 23rd September in our offices.

The offices are situated in Globe Tower.  When your enter the building, the reception desk is on your right and the lift is next to the desk.  Our offices are on the seventh floor.  Turn left when you get out of the lift.  My office is room 734. It is the third room on your right.

I look forward to seeing you,

An office plan description

         To:    Mr Sanz
    From:    Lorena Camara
Subject:    Office plan

Dear Mr Sanz,

Welcome to Sandy´s Textiles.  We´re pleased to have you join our company.    The plan of our offices is attached to help you get around at the beginning.    Please feel free to come by the Human Resources Department to ask any questions you may have.    As you can see, my office is on the sixth floor.   Turn right when you get out of the lift.   It´s at the end of the corridor, on your left.

Good luck,
Director of Human Resources

An e-mail requesting a quote

         To:    coltraineooffice@mail.com
    From:    surefiremotors@mail.net.uk
Subject:    Quote request

Dear Sir,

Our company is looking for reliable suppliers of office supplies.   We would be grateful if you could send us a quote for the items listed below:

50 boxes printer1o packets of envelopes
100 folders15 staplers

Our payment terms are 30 days after delivery date and the delivery date must be no later than Friday, 8th August.

Head of Administration

An e-mail requesting a meeting

        To:    Sales Department, Management
    From:    Lorena Camara
Subject:    Meeting – 5th April

Dear All,

I would like to schedule a meeting to discuss our recent sales figures.   We´d like to hold the meeting on Tuesday, 5th April, from 10.00 till about 12.00, in the first-floor conference room.   I hope this is convenient for you all.   Please confirm your participation or let me know if there any problems.

Director of Sales

An e-mail accepting an invitation to a meeting

         To:    Lorena Camara
    From:    Janice Sanz
Subject:    RE. Department Meeting – 5th April

Dear Lorena,

Thank you for your e-mail regarding the meeting on Tuesday, 5th April, at 10.00.    I´d like to confirm my attendance.  Would you like me to send you a report on the sales I´ve made since the beginning of March?

Sincerely yours,
Janice Sanz
Sales Department

An e-mail decling an invitation to a meeting

         To:    Lorena Camara
    From:    Ray Brick
Subject:    RE. Department Meeting – 5th April

Dear Lorena,

I´ve just received your mail regarding the meeting on Tuesday, 5th April.  Unfortunately, I´ll be tied up that day with visitors from our Japanese office.  Can we reschedule for the following day – Wednesday, 6th April?  I apologise for the inconvenience.

Ray Brick
Director of R&D

A letter of complaint

      Herbertson and Wilks Law Firm
25 Parker Street
10th July, 2013
Dear Sir/Madam

We ordered 25 toner cartridges for our printers on 7th July.  The invoice number in 59643.   
Unfortunately, we only received 13 cartridges and have found one of them to be faulty.
Please look into the matter as soon as possible.

Thank you,

Lorena Camara
Senior Administrative Assistant
Hebertson and Wilks Law Firm

A response to a letter of complaint
Bakers Office Supplies
Bradford Industrial Estate
Building 6
12th July, 2013
Dear Ms Camara

Thank you for your letter of 10th July.  We apologise for the inconvenience and have sent you 13 toner cartridges by special delivery.
We are also offering you a 10% discount on your next purchase from our company.  We appreciate your business and look forward to providing you with the best of service.

Sincerely yours,

Jack Osbou
Customer service
Bakers Office Supplies

An e-mail requesting the organization of travel arrangements

         To:    Ben
    From:    Lorena Camara
Subject:    Flight to Milan

Dear Ben,

I must travel to Milan this Thursday to meet a client at 14.00 for a three-hour meeting.  Please book me a business flight to Milan on Thursday morning.  I would like to return on Thursday evening right after the meeting.    Note that I prefer an aisle seat.  Please let me know if there is any problem booking these flights.


An e-mail asking for help making travel arrangements

         To:    Eveline
    From:    Lorena Camara
Subject:    Trip to Edinburgh

Dear Eveline,

I´m travelling to Edinburgh on 15th May.  Please could you make reservations for a mid-morning flight, returning on the evening of 18th May?  While I´m there,  I´d like to rent a car for four days.  Please order a compact class manual car.     Can you also book me an executive suite at the Palace Hotel for three nights from 15th-17th May?

Please let me know if there any problems.

Thank you,

An e-mail booking hotel rooms

        To:    Palace Hotel
    From:    Lorena Camara
Subject:    Booking 15-17th April

Dear Sir/Madam,

We would like to book five Executive Suites in your hotel for two nights, from 15th April till 17th April, half board.  In addition, we´d like to know if a meeting room suitable for 12 people will be available on 16th April in de afternoon.   Please send us pricing information for all of the above.

Sincerely yours,
Lorena Camara

An itinerary for a trip

        To:    Tony Parker
    From:    Lorena Camara
Subject:    Itinerary – Cape Town

Hi Tony,

Here are the final details of your trip:

Your flight leaves at 07.05.  It´s flight #FS9485 on FlySky Airways.   You should arrive in Cape Town at 17.00 on Tuesday.  Brett Van is going to pick you up at the airport and take you to your hotel.  You´re staying at the Palace Hotel.  Brett is going to pick up at the hotel on Wednesday morning at 09.00 and take you to our offices for a series of meetings.    In the evening, you´re going to have dinner with Marta, Thomas and Christian  at the Stormy Restaurant.   Taxi arrangements will be made for you by Alice Day in the offices.  
Your return flight, FlySky Airways #FS4543, leaves the airport in Cape Town at 13.30 the following afternoon. Please review the e-tickets, hotel voucher and plan of meetings attached.
I hope everything is to your satisfaction.

Bon Voyage,

An e—mail requesting job information
        To:    Mr Sanz
    From:    Lorena Camara
Subject:   Administrative Assistant Vacancy

Dear Mr Sanz,

I am writing in response to the advertisement for an administrative assistant in the Windsor Times of 18th September.
I am interested in applying for the job, but would like some further information.   Does the job involve working at the weekend?    Are you willing to accept applications from people without previous experience?

I look forward to hearing from you.

Your sincerely,