C&O

Posted on Sep 19, 2022 in Other subjects

CHAPTER 1:

·Organizational communication = the process of creating and negotiating collective coordinated systems of meaning through symbolic practices oriented toward achievement of organizational goals

·Organizational control = the dynamic communication process through which organizational stakeholders (employees, managers, owners, shareholders, etc.) struggle to maximize their stake in an organization.

·Direct control (Supervision)

·Technological control (controls of speed of work, Ford’s moving production line & both workers and customers subject to technological control)

·Bureaucratic control (System of rules and formal structures, defining feature of modern organizations, city hall)

·Ideological control (values, beliefs, and norms are shared à “Corporate culture”)

·Disciplinary control (Focus on “self” as a project, “Bottom-up” form of control, self as “subject” and “object” of knowledge)

oOrganizations can pursue multiple forms, they exist along a continuum, going from most to least coercive

·Metatheoretical framework = Allows us to examine underlying assumptions on which different theories are based

·Crisis of representation = The idea of “representation” refers to knowledge claims that researchers in various disciplines make about the world (epistemological) & The notion of “representation” can be understood to refer to the issue of “voice”

CHAPTER 3:

·Scientific management = Systematic attempt to develop a set of principles regarding the management of workers (transformed how control was exerted)

·Process of rationalization = The process by which all aspects of the natural and social world become increasingly subject to planning, calculation, and efficiency.

o“Iron cage of bureaucracy” = people felt imprisoned as a result of rationalization

WEEK  3:

·Cultural pragmatist = Organization and culture are separate, an organization has culture. Culture is a key element in efforts to increase employee commitment and performance.

WEEK  4:

·The mobilization of bias = Wal-Mart in a debate where they shape the discussion and address only issues that benefit them, influencing other people’s ideas.

·Hegemony = the ways a dominant group is able to get other groups to consent actively to the former’s conception of reality.

·Normative control = The attempt to elicit and direct the required efforts of members by controlling the underlying experiences, thoughts, and feelings that guide their actions.

WEEK  5:

·Precariat = Title of an American worker, which refers to workers in segments of the workforce who find themselves in extremely precarious economic environment and are constantly under threat of losing their jobs, which are often “outsourced” to other companies in other countries.

WEEK  6:

·Critical communication perspective = it rejects the traditional separation between leader and follower (it is coproduced among organizational members) & there is no “essence” in leadership, rather it is socially constructed & communication is central to the ways leadership is socially constructed & leadership is distributed through a organisation & focus on power relations

·Resistance leadership = its about the employees determining the leadership (dissent), not about the person being in charge but about the way one or more actors engages the community and its mores in collective action

·Glass cliff = the precarious situation women find themselves in once they have succeeded in breaking the glass ceiling

·Outsider within = the position acquired as a result of reflecting white patriarchal norms in the way of thinking and doing of colleagues

·Invisible knapsack = a set of privileges and practices that white people carry around with them that largely protect them from everyday injustices

WEEK  7:

·Branding is primarily a communicative process that involves the efforts of corporations to shape human identity and influence the cultural and social landscape in order to sell consumer products.

·Brand = the total constellation of meanings, feelings, perceptions, beliefs, and goodwill attributed to any market offering displaying a particular sign

·Floating signifier effect =  any meaning or quality can be attached to any object or product, including dirt and water

·Brand extension = leveraging the meaning and emotions associated with the company to a variety of different products

·Emotional branding = emotional branding provides the means for connecting products to the consumer in an emotionally profound way. It focuses on the most compelling aspect of the human character; the desire to transcend material satisfaction, and experience emotional fulfillment. A brand is uniquely situated to achieve this because it can tap into the aspirational desires which underlie human motivations

·Murketing = the distinction between programming and advertising is erased. Consumers can exercise much more freedom in choosing their products, then developing brand loyalty requires a much more sophisticated set of marketing strategies

·The trick is to blend a brand seamlessly in to everyday life and popular culture

·Brand ethnography = examine how people interact with and use products in their everyday lives.

·Sovereign consumer = the consumer determines the production of goods ands services

·Nag factor = the power children possess in pestering their parents to buy certain products

·Sovereign Consumer = New intimate relation between brand and consumer; brands meet the most important identity needs and desires.

WEEK  8:

·Cultural hybridity = a process in which two or more cultures intersect, producing cultural artifacts that did not previously exist in either culture.